Programmer Analyst 6 Sr. Genesys Developer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Qualification
Technical Skills Required for Genesys intelligent Workload Distribution (iWD):
- Genesys Architecture
- Deep understanding of Genesys system architecture On-Prem
- Design of scalable high-availability and secure Genesys environments
- Expertise in component interactions: Interaction Server URS Stat Server Config Server Message Server etc.
- Experience in environment sizing network design and failover strategies
- Genesys Framework Management
- Administration of core Genesys components: Config Server Stat Server Message Server T-Server
- Hands-on experience with Configuration Manager (CME) and Genesys Administrator Extension
- Managing applications agents tenants and system-level objects
- Genesys Intelligent Workload Distribution (IWD)
- Configuration of IWD positions workbins and workload types
- End-to-end routing design for IWD Work Email File Server Capture and API- based interactions
- SLA-based prioritization segmentation and distribution logic
- IWD Rules Engine
- Design and implementation of routing rules using the IWD Rules Engine
- Dynamic rules for prioritization eligibility assignment and escalation
- Experience with policy management and version control of rules
- Routing & Workflow Design
- Development of routing strategies using Genesys Composer or Architect
- Multi-channel workflow design (email File Capture and work items)
- Experience with skills-based routing business rules and conditional flows
- File Server Capture Interface
- Configuration of file monitoring for ingestion of documents into work queues
- Automation of document classification and routing to appropriate agents or queues
- Email Integration / Microsoft Graph API
- Integration of mailboxes via Microsoft Graph API for email ingestion
- Experience with OAuth2 authentication email parsing and conversion to work items
- Routing logic for inbound email based on headers subject or content rules
- Genesys Pulse (Real-Time Reporting)
- Configuration and customization of Pulse dashboards and real-time KPIs
- Monitoring queue agent and system-level metrics
- Stat Server configuration and tuning for real-time performance
- Genesys InfoMart & SAP BusinessObjects (BO)
- Design of historical reports using Genesys InfoMart data structures
- Report creation scheduling and analysis using SAP BO
- Data analysis for performance SLA adherence and capacity planning
- Oracle Database
- Strong understanding of Oracle DB Tables and schema design
- Writing complex SQL queries for reporting data extraction and troubleshooting
- Experience integrating Oracle databases with Genesys reporting and routing workflows
- Monitoring & Troubleshooting
- Experience using Genesys logs Pulse ICON and historical data for root cause analysis
- System health monitoring alerting and performance tuning
Mandatory Skills:
- 3-5 years for the overall Genesys administration/IWD support experience
- Java - Used for building/maintaining routing strategies APIs and integration components in Genesys environment 3-5 years
- JavaScript - Used in web services APIs and Genesys Workspace customizations 3-5 years
- Oracle Database - Writing SQL queries stored procedures and analyzing configuration/reporting data from Genesys DBs 3-5 years
Key Skills
- Mainframe Development
- Cobol
- SQL
- .NET
- ASP.NET
- Microsoft SQL Server
- ssrs
- C#
- Visual Studio
- Visual Basic
- Db2
- Oracle
