Operations Leader
Share
Job Location:
Prague - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description & Summary
About the Team
With offices in 149 countries and more than 370000 people we are among the leading professional services networks in the world. We help organizations and individuals create the value they are looking for by delivering quality in Assurance Tax and Advisory services.
Our Global IT organization helps develop and supports internal information technology systems and applications used by all staff levels. Youll work as part of a team of problem solvers helping to achieve complex business requirements/solutions driving from strategy to execution.
Job description & summary
The Operations Leader will use a mix of technical leadership communication and client service skills to support the DDO Advisory Portfolio.
An analytical approach and system thinking will be required to drive the team members to provide insight and feedback to support and product teams for root cause resolution and product enhancements to improve the usability and supportability of the Advisory platforms in scope.
Additional responsibilities include participation in Major Incident Management calls for technical issues driving to service restoration or resolution and escalating as necessary. Your responsibilities will be:
Provide operational support for cloud-based applications (Microsoft Azure)
Monitor application performance and availability
Troubleshoot and resolve application-related issues
Responsible for operational performance and producing plans to optimize productperformance and to ensure application health
Serve as a subject matter expert (SME) to overcome complexities resolve issues and successfully steer their team towards delivering a quality service
Conduct root cause analysis and implement corrective actions
Applies knowledge to direct the resolution of issues and provide thought leadership on delivering new requirements / services and improvements
Troubleshoot and resolve application performance bottlenecks
Identify opportunities for process improvements and automation and follow existing processes to document & implement
Expertise in the technical implementation and operation of mission critical IT services
Comprehensive understanding of a complex suite of IT applications / components
Able to work as a team leader and work collaboratively with all members of the team in the delivery of the services
Apply knowledge to comply with the Firmwide Technology Governance processes andpolicies
Stay updated with the latest industry trends and technologies
Champion and adhere to the Evolved PwC Professional
Requirements of the role
3 years IT Operations team management
5 years experience in SME role - diagnosing and troubleshooting application and infrastructure incidents
Experience using domain knowledge and relevant specialization to identify the area of fault (code environment or configuration) and cooperating with the appropriate team(s) in constructing or implementing the fix
Experience managing multiple conflicting deadlines and competing priorities in an Agile environment
Experience working in a globally distributed team - previous experience in planning/building shifts rotation
Experience with enterprise platforms such as Azure Kubernetes Microsoft SQL and CI/CD pipelines
Proven ability to manage cross-functional teams and complex support environments.
Excellent communication and conflict resolution skills.
Our Benefits and Fun
Stable but challenging working environment providing plenty of opportunities for your continuous professional growth.
Fair salary plus annual bonus corresponding with your performance.
Paid time off 30 days 3 well being days and 2 extra days off from the company at the end of the year.
High-end Ultrabook and iPhone with unlimited data.
The possibility to set your work schedule flexibly. We also offer part-time work from home.
Benefit program with 55.000 points that you can use for holidays education food vouchers sports health... Simply on what you enjoy.
Support for your education and development: we offer business and digital training and many other training and workshops to further develop your personal and professional skills
PwC is the largest audit team in the Czech Republic law tax consulting and technology data or forensic teams. Find out how easy it is to combine this knowledge when youre in the right place. With us you will get the opportunity to see how business is done in large companies. We are part of an international network of companies with more than 364000 colleagues in 151 countries. At PwC we create an inclusive work environment where everyone can be themselves and find their place and opportunity to develop.
This year we have successfully maintained the prestigious Equal Pay Certification making us one of only four companies in the Czech Republic (and the only one from the Big 4) that demonstrably implements fair compensation practices regardless of gender.
Are you interested in our offer Let us know about yourself and we will discuss more details together!
Ochrana osobních údajů pro žadatele o zaměstnání/Privacy Statement for Recruitment Applicants
#LI-PN1
Key Skills
- Problem Management
- ISO 9001
- Process Improvement
- Warehouse Experience
- Business Management
- Project Leadership
- IT Service Management
- Project Management
- Strategic Planning
- DoD Experience
- Clamp Truck
- Leadership Experience
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
