Bilingual Disability Case Manager
Bilingual Disability Case Manager
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Job Description
You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.
Job Description:
Start date: December 8th 2025
Location : Montreal (hybrid)
Make a Meaningful Impact on Health and Recovery
Are you a healthcare professional or business graduate with a passion for helping others navigate complex health journeys Join Sun Lifes Group Disability team where we support Canadians in their pursuit of better health and sustainable recovery.
Were looking for empathetic analytical and strategic thinkersespecially those with frontline healthcare experiencewho are ready to bring their expertise to a role that blends clinical insight data-driven decision-making and human connection.
What Youll Do
Assess and manage disability claims (short-term long-term and salary continuance) with a focus on timely and fair resolution.
Lead recovery planning by identifying medical and non-medical factors functional capabilities and return-to-work readiness.
Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
Build strong trust-based relationships with clients employers and healthcare providers.
Communicate with empathy and clarity guiding clients through their absence and return-to-work journey.
What Sets You Apart
Frontline healthcare experience (e.g. nursing occupational therapy physiotherapy mental health support)
Bachelors degree in Healthcare Kinesiology or Business
Demonstrated strength in these key skills:
- Emotional Intelligence
- Crisis Intervention
- Case Management
- Rehabilitation Techniques
- Analytical Skills
- Critical Thinking
What You Need to Succeed
Bilingualism (French English both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
3-5 years of professional experience ideally in healthcare or case management
Strong analytical and decision-making skills
Resilience and adaptability in fast-paced emotionally complex situations
Comfort with digital tools and multiple platforms
A collaborative team-first mindset
Why Join Us
A comprehensive training program and continuous learning opportunities
A supportive inclusive and purpose-driven culture
Competitive compensation benefits and wellness programs
Opportunities for career growth and internal mobility
A chance to make a real difference in peoples lives
Curious about the role
Follow a day in the life of a Sun Life DCM: a new position becomes available which matches your background and experience the base pay range will be disclosed and correspond to the opportunity Sun Life will consider you for.
In addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Job Category:
Claims - Life & DisabilityPosting End Date:
12/10/2025Required Experience:
Manager
Employment Type
Full-Time
