Customer Service Specialist Medical Devices (on-site)

JOB DESCRIPTION:

Abbottis a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.

Working atAbbott

AtAbbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. You will have access to:

• Careerdevelopmentwith an international company where you can grow the career you dream of.
• Competitive salaries bonus potential and excellent package of benefits (sports card life insurance private medical care stock purchase plan and many others).
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.

The Opportunity

For ourMedical Devices Divisionwe are currently looking for a motivated people-oriented person to join our greatCustomer Serviceteam in Warsaw as aCustomer ServiceRepresentative. The chosen candidates will provide daily support to our clients in Poland. The position is a combination of front-office and back-office duties. This is an office-based role requiring regular presence in our office in Warsaw Mokotow.

The main purpose of the role:

• Provide internal and external customers with best possible service in terms oforder processing pricing and billing inquires service requests and customer complaints.
• Compliant with internal processes and procedures (e.g.AbbottQuality System) and with the applicable legislation.
• Manage all daily activities incustomer serviceindependently.
  

What Youll do:

• Receive & process orders for all customers which are received by telephone.
• Handle customer complaints and perform investigations.
• Follow up on pricing discrepancies withCustomer Service management/Tenderdepartment/division manager/sales manager.
• Issue required credit notes for returns and complaints within the official procedural deadlines.
• Maintain daily contact with company approved couriers for regular pick-up and delivery timetable investigation of claims and follow-up for emergency.
• PER processing and follow up in collaboration with sales reps.
• Receive & process orders for all customers which are received by e-mail fax or post.
• Follow procedures related to the receiving checking and creation of the salesorders/invoices.
• Perform and execute allinvoicingin a timely andprecisemanner incl. responsibility forelectronic invoicing.
• Issue required credit notes for cross-chargesrebatesand price corrections within the official procedural deadlines.
• Master Data Maintenance(customer materials prices).
• Actively participate in any required product tracking research when required.
• Support quality and sales department in FSCA (Field Safety Corrective Action) implementation.
  

Required qualifications and background:

• Secondary school or University degree.
• Knowledge ofSAP isstrongly preferred.
• Previous experience inCustomer Serviceor similar would be a strong asset.
• Prior experience in international corporate environment preferred.
• Fluent Polish and English - both written and spoken.
• Knowledge ofMicrosoft Office.
• Team player with strong communication skills.
• Customer andservice orientation.
• Ability to manage multiple tasks and to meet deadlines.
• Sensitive of initiative and adaptability to permanent evolving organizations.
• Sensitive to the importance of the product.
• Ability to work from the office on a daily basis (Mokotow).

Follow your career aspirations toAbbottfor diverse opportunities with a company that can help you build your future and live your best life.Abbottis an Equal Opportunity Employer committed to employee diversity.

Connect with us at abbott.com on Facebook at on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

In specific locations the pay range may vary from the range posted.

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