Bilingual Customer Service Representative Express Scripts Canada
Bilingual Customer Service Representative Express Scripts Canada
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Express Scripts Canada est à la recherche dun représentant bilingue pour son Centre dappels à lintention des fournisseurs. La personne recherchée doit pouvoir travailler jusquà 35heures par semaine et être en mesure de travailler laprès-midi et le soir ainsi quoccasionnellement les fins de semaine ou les jours fériés.
Le personnel du Centre dappels à lintention des fournisseurs agit à titre dintermédiaire entre les fournisseurs les clients les participants aux régimes et Express Scripts Canada en ce qui concerne les demandes quotidiennes relatives au traitement des demandes de règlement et les questions relatives aux couvertures. Le représentant du Centre dappels doit refléter lengagement dExpress Scripts Canada en matière daccessibilité et de rapidité de réponse aux appelants qui ont besoin daide. Ce poste est essentiel au maintien des niveaux de service et des objectifs contractuels.
Responsabilités principales:
- Répondre aux appels provenant de différents professionnels de la santé.
- Répondre aux questions sur ladmissibilité aux couvertures (soins dentaires médicaments équipement médical et fournitures médicales soins médicaux complémentaires soins de la vue et counseling en santé mentale) ainsi quà des questions des fournisseurs des participants aux régimes et des clients relatives aux demandes de règlement.
- Déterminer les besoins de lappelant et les évaluer afin de trouver une solution.
- Répondre aux questions de manière exacte et donner des renseignements complets de façon rapide et professionnelle.
- Offrir du soutien technique au besoin afin daider les fournisseurs à soumettre leurs demandes de règlement par voie électronique.
- Collaborer avec les autres équipes et services de lentreprise.
- Communiquer de manière efficace.
- Offrir une expérience client hors pair lors de chaque interaction.
- Accomplir dautres tâches au besoin.
Les horaires associés à ce poste sont variables et peuvent comprendre les fins de semaine. Le Centre dappels est ouvert du lundi au vendredi de 6h30 à minuit ainsi que les fins de semaine et les jours fériés de 8h à minuit.
Compétences recherchées
- Posséder un minimum de 1année dexpérience de travail à un poste au sein dun centre dappels ou en service à la clientèle.
- Présenter dexcellentes habiletés de communication à loral comme à lécrit.
- Présenter dexcellentes habiletés interpersonnelles et être en mesure de travailler seul ou en équipe.
- Être en mesure de résoudre des problèmes.
- Être en mesure de travailler le jour le soir et les jours fériés.
- Maîtriser la suite Microsoft Office (Word Excel Outlook) et avoir de bonnes aptitudes en saisie au clavier.
- Être bilingue en français et en anglais.
*************************
Express Script Canada is looking for Bilingual Customer Service Representative to work within our inbound Provider Call Centre. The ideal candidate must be able to work up to 35 hours per week and be flexible working afternoons and evenings as well as occasional weekends and holidays.
The Provider Call Centre is the main venue for communication between providers clients and members and Express Script Canada regarding day-to-day claims adjudication queries and coverage inquiries. The Customer Service Representatives reflect Express Script Canadas commitment to accessibility and responsiveness to all callers who require support-. This position is instrumental in meeting contractual objectives and service levels.
Key Responsibilities:
- Respond to inbound calls from a variety of Health Care Providers
- Respond to inquiries regarding eligibility of health care benefits (Dental Pharmacy Medical Supplies and Equipment Extended Health Vision Care and Mental Health Counselling) and claim inquiries to providers members and clients
- Identify and assess the callers needs to provide resolution
- Provide accurate and complete information in a prompt and professional manner
- Provide technical support where required to assist providers with electronic claims submissions
- Collaborate with other internal teams & departments
- Communicate effectively and efficiently
- Provide a world-class customer service experience with every interaction
- Other duties as assigned
Please note this role requires flexible availability and may include weekend shifts. The Call Centre hours are Monday to Friday 6:30am to midnight and weekends and holidays 8:00am to midnight.
Qualifications:
- A minimum of 1 year of prior experience in a call center or customer service role
- Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to work independently and within a team environment
- Problem-solving skills
- Flexibility in working days evenings and holidays
- Skilled in MS Office (Word Excel Outlook) along with strong keyboarding skills
- Bilingualism English and French is required
Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna Express Scripts and our affiliates including medical dental behavioural health pharmacy vision supplemental benefits and other related products.
About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canadas leading insurers third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy dental and extended health claims annually. Through our proprietary consumer intelligence clinical expertise and patients-first approach we promote better health decisions for plan members while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package along with a positive work environment built on solid corporate values integrity mutual respect collaboration passion service and alignment.
We are an equal opportunity employer that promotes a diverse inclusive and accessible workplace. By embracing diversity we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process please email: Do not email for an update on your application or to provide your resume as you will not receive a response.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
