Front Desk Rep, Physical Therapy

Newnan, GA - USA

Monthly Salary: Not Disclosed

Posted on: 01-10-2025

Vacancies: 1 Vacancy

Job Summary

EDUCATION KNOWLEDGE SKILLS AND EXPERIENCE REQUIRED:

Education: High school diploma or equivalent required

Experience: 1 year administration or customer service experience required in a medical environment ispreferred

Skills: Excellent verbal written and electronic communication skills very proficient with computers and an ability to work in a fast-paced environment are required.

Daily Responsibilities:

Our front desk staff in the physical therapy department works in a fast-paced very busy environment. They are often required to multi-task by answering phones checking in patients and communicating with therapists all while providing excellent customer service and being detailed oriented to ensure accuracy of information. We utilize Epic EMR for scheduling and checking in patients. Our staff must be excellent with computers and consistently following multi-step commands in order to appropriately check in schedule and manage patients charts.

Duties include:

Greets patients in a prompt friendly and helpful manner
Schedules appointments by computer makes future appointments
Maintains the daily schedule dynamically filling opening due to same day cancellations
Collects co-payments and other payments from patients
Maintains and updates current patient information including insurance information being very detailed oriented.
Oversees waiting area coordinates patient flow reports problems
Answers incoming phone calls to assist patients with their appointments or transfer them appropriately

A successful candidate will have a professional demeanor including:

Assumes accountability and responsibility for his/her own work performance
Maintains a consistent work schedule being on time and without frequent absences.
Demonstrates flexibility in new situations
Handles emergencies in a calm and competent manner.
Accepts constructive criticism and benefits from the same
Demonstrates a willingness to perform additional tasks and gives assistance when necessary
Performs other duties as assigned by administration
Adheres to operating dress code; neat personal appearance.
Maintains good rapport with fellow employees and providers
Performs his/her duties in a professional and pleasant manner
Promotes positive customer relations for the clinic:
Maintains good rapport with patients visitors therapistsand vendors
Provides excellent customer service to patients and family members at all times
Able to multitask in a fast-paced environment
Ability to prioritize tasks and focus on task completion
Demonstrate an attention to detail and perform tasks accurately based on given processes and protocols

Benefits:

Comprehensive health dental and vision insurance
Health Savings Account with an employer contribution
Life Insurance
PTO
401(k) retirement plan with a company match
And more!

Equal Employment Opportunity & Work Force Diversity

Our organizationis an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race color creed sex religion marital status age national origin or ancestry physical or mental disability medical condition parental status sexual orientation veteran status genetic testing results or any other consideration made unlawful by federal state or local laws. This practice relates to all personnel matters such as compensation benefits training promotions transfers layoffs our organizationiscommitted to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

EDUCATION KNOWLEDGE SKILLS AND EXPERIENCE REQUIRED:Education: High school diploma or equivalent requiredExperience: 1 year administration or customer service experience required in a medical environment ispreferredSkills: Excellent verbal written and electronic communication skills very proficient w...