Sales Support Specialist (Bilingual EnglishSpanish)

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc.

When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

CATERPILLAR REMANUFACTURING
Do you have a passion for helping customers and supporting a sustainable solution Since 1973 Cat Reman has helped bring the value at the core of every Cat product back to life. Customers look to us to provide a high-quality solution that is good for their business - and promotes sustainability. Its important to us to deliver. Our team is full of industry leaders. Together following common values we share a passion for delivering sustainability benefits that help the company contribute to a circular economy. Its rewarding to work with an inspiring team where every contribution matters.

Caterpillars Remanufacturing Division is looking for a Sales Support Specialist to support dealer Core Return Processes.This position will provide support and training to our dealer network and internal users in the areas of remanufactured core returns core inspection crediting process improvement and logistics.

Additional Info:

• This position will work out of one of the following Remanufacturing facilities: Nuevo Laredo M Corinth MS or Dallas TX
• Bilingual in English & Spanish is a requirement for this position.
• Some travel required (less than 15% of working time).

What You Will Do:

• Global Support: Provide support to dealers and internal users primarily in South America and Mexico with backup support to dealers in any geographic region in the world.
• Dealer Relations: Manage dealer relations and influence changes affecting dealer working capital and Reman parts operations.
• Decision Making: Make decisions on dealer inquiries impacting core deposit refunds.
• Core Acceptance: Interpret Core Acceptance Criteria for Reman exchange and direct purchase parts.
• System Support: Support the use of Remans Core Management Information System (CMIS 2); maintain dealer customer profiles process discrepancies data analysis and execute policy adjustments.
• Training: Train dealers and internal users on CMIS 2 application core return processes and policies.
• Credit Discrepancies: Resolve customer credit discrepancies and provide final decisions on contested issues.
• Administrative Support: Support internal core inspection operations. Assist in resolving logistics transportation or compliance related issues.
• Communication: Answer inquiries via email and phone and resolve core issues using .
• Core Analysis: Use various corporate systems for acceptable core analysis and ensure correct core credits are issued.

What You Have: Format:

• Bilingual in English & Spanish required.
• Demonstrated customer focus and problem solving skills.
• Exceptional written and verbal communication skills.
• Previous experience in core management support core inspection remanufactured product knowledge product returns or international transportation.
• Five years or more of job-related experience is required.

What You Will Get!

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just an hourly wage because we value your performance we offer a total rewards package that provides day one benefits along with the potential of annual bonuses.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Medical dental and vision coverage

Paid time off plan (Vacation Holiday Volunteer Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Short and long-term disability coverage

Life Insurance

Paid parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits (Ex. Accident Identity Theft Protection)

All eligible candidates MUST pass the following pre-employment screenings before they can be hired to any Caterpillar position:

Background Screening

Drug & Alcohol Screening (Applicants are hereby advised that the Company has implemented a drug and alcohol policy and conducts a testing program pursuant to Sections 71-7-1 et al. of the Mississippi Code of 1972 Ann. (hereinafter referred to as the Act) and you are hereby advised of the existence of said Act.)

Please ensure you frequently sign into your candidate home for any updates or correspondence for positions that you have applied for. a frequent check on emails as correspondence will be sent to the email that you used to apply with. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any updates to your status.

Visa sponsorship is NOT available for this position.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at relocation assistance is offered for this position.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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