Technical Customer Support Engineer Australia or Singapore

About ClickHouse

Established in 2009 ClickHouse leads the industry with its open-source column-oriented database system driven by the vision of becoming the fastest OLAP database globally. The company empowers users to generate real-time analytical reports through SQL queries emphasizing speed in managing escalating data volumes. Enterprises globally including Lyft Sony IBM GitLab Twilio HubSpot and many more rely on ClickHouse Cloud. It is available through open-source or on AWS GCP Azure and Alibaba.

Note: this is a remote position but the final candidate must be located in Singapore or Australia

We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking aTechnical Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a large variety of tasks related to our customers locally in APJ as well as more regionally across APAC and EMEA. This is a customer-facing role that will include customer interactions via chat calls Slack messages and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support helping with both pre- and post- sales customer activities partnering with our Go To Market team with deeply technical aspects of POCs and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll-up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base.

What you will be doing:

• Supporting and guiding our ClickHouse users customers and prospects via cases chat Slack community and meetings
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users community and customers via documentation knowledge base blogs meetups webinars and training
• Work closely with our global Support Services Engineering Go to Market and Product Management teams to help define functionality required by users and customers
• Assist with mentoring training and sharing your knowledge with colleagues users and customers

And of course:

• You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response on-call coverage and guidance within the required Service Level Agreements (SLAs) on technical cases that are opened via a ticketing system email Slack chat and/or phone
• You will build strong trusted relationships with colleagues customers and partners

What you bring along:

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud or in domains relevant to ClickHouse such as: SQL databases OLAP cloud-native SaaS distributed systems
• Previous technical experience in roles such as Support Engineer Consultant Database Administrator Site Reliability Engineer Solutions Engineer Software Engineer and/or Systems Engineer
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global distributed environment
• Strong written and verbal English and German communication skills and the ability to work fully remote with reliable connectivity
• A mindset of teamwork global engagement empathy and solving challenging problems
• A sense of adventure and urgency in building the most scalable high-performing largest and fastest databases on the planet
• The ability to build trusted relationships with colleagues customers and partners
• You are self-driven curious and eager to continuously learn and grow

Bonus points:

• Experience with ClickHouse
• Experience with OSS and open-source technologies as a user community member or contributor
• Experience with Azure GCP or AWS
• Experience with data pipelines such as Kafka Kinesis Spark RabbitMQ or others

Compensation

For roles based in theUnited States the typical starting salary range for this position is listed certain locations such as Los Angeles CA the San Francisco Bay Area CA the Seattle WA Area and the New York City Metro Area a premium market range may apply as listed.

These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed and the ranges may be subject to future adjustments.

An individuals placement within the range will depend on various factors including (but not limited to) education qualifications certifications experience skills location performance and the needs of the business or organization.

If you have any questions or comments about compensation as a candidate please get in touch with us at.

Perks

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries.
• Healthcare - Employer contributions towards your healthcare.
• Equity in the company - Every new team member who joins our company receives stock options.
• Time off - Flexible time off in the US generous entitlement in other countries.
• A $500 Home office setup if youre a remote employee.
• Global Gatherings We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

Culture - We All Shape It

As part of our first 500 employees you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about whats happening at ClickHouse.

Equal Opportunity & Privacy

ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

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