Senior Account Manager (Fixed Term Contract) Luxury Retail Account
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Senior Account Manager Luxury Retail Account
Department: Account Leadership
Employment Type: Contract
Duration: 6 months
Hybrid Policy: 3 days in the office 2 days remote
Location: London
WHO WE ARE
We are RAPP world leaders in activating growth with precision and empathy at scale.
As a global next-generation precision marketing agency we leverage data creativity technology and empathy to foster client growth. We champion individuality in the marketing solutions we create and in our workplace. We fight for solutions that adapt to the individuals needs beliefs behaviours and aspirations.
We foster an inclusive workplace that emphasises personal well-being.
THE ROLE
We are looking for a talented and drivenSenior Account Managerto join our team at RAPP London supporting one of the worlds most iconic luxury fashion brands. This is a unique opportunity to work on a full-service account across data technology and creative delivering best-in-class customer engagement experiences for a globally recognised brand.
THE OPPORTUNITY
- As Senior Account Manager you will play a pivotal role in the day-to-day running of the large-scaleeCRM programme spanning multiple workstreams includingBAU campaignsand Special Projects. Youll be the key day-to-day contact between internal teams and client stakeholders ensuring seamless delivery proactive planning and strategic alignment.
- You will report directly into the Business Director providing a great opportunity for growth and progression at one of the worlds leading customer engagement agencies.
- You will thrive in a high energy fast paced environment and will understand the unique challenges of running a busy eCRM account within an agency.
- You will be able to hit the ground running working with a team of project managers across multiple workstreams (BAU and Special Projects).
- As well as ensuring the day-to-day projects are running smoothly you will be forward thinking incredibly organised comfortable trouble shooting course correcting and rolling your sleeves up.
- You will build and maintain strong relationships with key client stakeholders acting as a trusted advisor and day-to-day contact. Working collaboratively with a team of Project Managers and cross-functional specialists (data creative tech) to ensure smooth workflow / delivery.
- You will identify opportunities for process improvements to increase efficiency reduce errors and enhance client satisfaction. You will uphold high standards across all deliverables ensuring campaigns meet SLAs and internal teams are supported with any process challenges.
ROLE REQUIREMENTS
- Proven experience inloyalty data eCRM account managementwithin a fast-paced agency environment.
- Excellent communication and stakeholder management skills.
- Highly organised detail-oriented and proactive.
- Comfortable working across multiple projects and deadlines.
- A natural collaborator who thrives in a team but can also lead initiatives independently.
- Passionate about customer engagement digital innovation and delivering exceptional client service
- A self-starter with a positive can-do attitude!
We are RAPP. And we cant wait to meet you.
Required Experience:
Manager
Key Skills
- Business Development
- Develop Long Term
- Key Decision Makers
- Customer Service
- Buyers
- Business Review
- POS
- Product Knowledge
- Retail Sales
- Account Management
- Client Relationships
- Customer Relationships
- Territory
- Sales Goals
- Sales Process
About Company
A global creative marketing agency that knows how to speak to one individual, a million at a time.
