Operations Manager
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Operations Manager
Drive Operational Excellence at a Fast-Growing Digital Agency
Remote (South Africa) UK Hours (8am-5pm) R65000/month
About Our Client
Our client is a vibrant rapidly expanding digital agency delivering standout work across multiple sectors. With a strong commitment to innovation team collaboration and outstanding client service theyve built a dynamic environment where each team member plays a vital role in shaping success. If youre driven by systems structure and continuous improvement this is your chance to make an impact.
The Role: Operations Manager
As the Operations Manager youll be the operational backbone of the agency ensuring day-to-day activities run smoothly while supporting both people and processes. From workflow oversight and HR functions to credit control and managing a growing team youll be key to maintaining performance solving problems and driving efficiency across the board. Youll also step in to manage the business when directors are unavailable.
Key Responsibilities
- Minimum 5 years of experience in operations management preferably within an agency or service-based environment
- Lead and support a remote team of 10 staff ensuring performance deadlines and collaboration
- Manage future Operations Assistants including onboarding delegation and performance tracking
- Handle client escalations and operational issues providing swift and effective resolutions
- Oversee credit control processes including overdue invoice follow-ups and client liaison
- Drive process improvement and implement systems to optimise operational workflows
- Collaborate with department heads to ensure alignment with business goals and client expectations
- Identify cost-saving and productivity-enhancing opportunities
- Manage a team of freelance copywriters
- Step in for directors as needed to maintain operational continuity
About You
- 5 years in operations management ideally in a digital agency or service-led business
- Strong leadership and people management skills comfortable managing distributed teams
- Proven experience in HR recruitment and credit control
- Exceptional organisational and multitasking abilities
- Proactive problem solver who thrives under pressure
- Clear communicator with strong interpersonal skills
- Able to work independently in a fully remote setup and provide own equipment
Perks & Benefits
- 25 days paid leave annually plus your birthday off
- Up to 7 days paid sick leave per year
- Access to a leading online mental health and therapy platform
- Commission on deals you help secure
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
