IT Admin Team Lead

YOUR FUTURE ON DEMAND

The ideal blend of stability and flexibility. A genuinely human employer that cares for people and the planet. True autonomy to shape what comes next for us and you. This is the perfect platform to take your career where you want.

Back in 2005 we pioneered Europes first TV streaming service. Today were the worlds first certified climate neutral TV streaming provider. Several million users across three countries. Over 230 colleagues of 47 nationalities. Were the grown-up start-up helping to shape a better future since day one. That hasnt changed even if the world has. Were friendly international inclusive and our people say were reliable and transparent too. Its why they trust us and believe in what we do.

THE ROLE

We are looking for a new person to join our IT department adding some extra this position youll be responsible for supporting all employees with their daily IT requests maintaining the office network the companys IT systems and working on our self-defined Projects.

As a Team Lead Onsite IT you will be responsible for resolving any IT-related faults efficiently including complex systems and also take over the Team Lead position in the IT department.

THE ONSITE IT TEAM

The Onsite IT Team is responsible for all topics regarding the office and employees. One of our main focuses is to support everyone so they can deliver good work.

WHAT YOULL DO

• Ensure day-to-day IT operations for our colleagues in Berlin Zürich and remote
• Make sure that our office network runs smoothly
• Assist with hardware problems and orders (incl. desktop/laptop systems printers accessories)
• Define and document new processes and best practices
• Manage onboarding and offboarding for newcomers and freelancers ensuring all IT systems and accounts are set up or decommissioned as needed; Youll make sure that our new employees will have a good start feeling at home since their very first day
• Process and track IT purchase requests for devices accessories and software subscriptions
• Taking care of daily IT requests and providing support for our employees
• Prepare and monitor IT budget incl. Tool landscape
• Review and approve IT-/tool-related Invoices
• Oversee the delivery setup and inventory of IT equipment
• Automate business processes using tools like n8n
• Advise on and implement security best practices including secure access to sensitive systems
• Act as a point of contact for IT-related queries from all departments
• Coordinate with other teams (Finance HR Engineering) to support cross-functional projects and initiatives
• Working on projects within the IT support area while bringing in your own ideas to improve the whole IT experience
• Taking care of the IT Team and managing all IT Projects

WHAT YOULL BRING

• Around 5 years of experience as a Senior IT Admin or 2 years as an IT Team Lead
• Proven experience in IT support infrastructure management or a similar technical support role
• Strong knowledge of hardware (laptops phones accessories) software (Google Workspace Jira Confluence Slack etc.) and IT asset management
• Familiarity with procurement processes and vendor management for IT equipment and software
• Hands-on experience with process automation tools (e.g. n8n workflow automation in Jira)
• Understanding of IT security best practices (e.g. secure access SSO APIs)
• Ability to troubleshoot and resolve technical issues across hardware and software
• Advanced knowledge of Windows MacOS Linux as well as mobile OS like iOS and Android
• Experience leading or coordinating IT projects or small teams
• Experience with scripting languages (Bash & Python)
• Positive and self-motivated individual who can complete tasks independently while working very well in a team and enjoys helping others naturally
• Previous experience of working with Google Workspace MDM Solutions (like Mosyle & NinjaOne) Atlassian Jira/Confluence and Ubiquiti Networks
• Fluent spoken and written English language skills and good German language skills
• What we are also using: Slack 1Password n8n Snipe-IT Miro Jira Servicedesk AWS

WHY JOIN US

At Zattoo youre always on firm ground with real freedom to explore. Youll have the support and opportunity you need to go far while youre helping us create a sustainable and entertainment-filled future for all.

WHAT WE OFFER YOU

• Reward: strong market competitive salary
• Recharge: 30 days vacation plus public holidays
• Regulate:trust based flexible working hours and the option for remote work worldwide for up to 8 weeks per year

Plus

• Were sharing: Free access to the best streaming experience on the market
• Were developing: Your own development budget German classes and Zattoo all-company hack days
• Were inclusive: Zattooies are a fun engaged and diverse team made up of 47 nationalities
• Were healthy: Health checks team sports organic fruit vegan options and more!
• Were responsible: We are carbon neutral an active employee Green team discounted BVG tickets and free bike rentals
• Were sociable: A calendar of events with fireside chats lunches in-house bar BBQs monthly socials summer party and an annual off-site event

Zattoo enables our users to view indiscriminately and we reflect that in our team too. Regardless of race gender sexual orientation religion national origin age disability or any other characteristic protected by law we encourage everyone to apply and will give everyone equal consideration. We are an equal opportunities employer join us and help build a diverse team dedicated to the future of TV.