Casino Compliance Representative

Title: Casino Compliance Representative

Hiring Range: $52708.00 - 60000.00

Agency: Virginia Lottery

Location: Rivers CasinoNorfolk VA

Agency Website:

Recruitment Type: General Public - G

Job Duties

For more than three decades the Virginia Lottery has worked to build a strong reputation one synonymous with providing fun entertaining experiences and doing so responsibly and with integrity. Proceeds from traditional Lottery games support K-12 public education in Virginia. Taxes generated by sports wagering and casino gaming which are regulated by the Lottery benefit other priorities of the Commonwealth.

The Virginia Lottery an independent state agency is currently seeking Casino Compliance Representatives to join its Gaming Compliance Department in its Norfolk Casino.

The available shifts are:

8:00 a.m. - 4:30 p.m.
4:00 p.m. 12:30 a.m.

This position is responsible for performing casino procedure observations compliance inspections and investigations to ensure casino operators continuous compliance with applicable state laws and regulations and VA Lottery approved casino operators policies and addition this position will be performing the following on-site: fingerprinting casino employment applicants receiving and reporting complaints from the public and assisting individuals who wants to voluntarily exclude themselves from gaming. Employees in this classification are essential employees and must be willing to work various shifts as required to ensure adequate coverage at the designated casino.

The Casino Compliance Representative:

• Executes the compliance reviews defined in the Compliance Plan which includes but not limited to observation of casino procedures in critical areas such as Slots Table Games Poker Retail Sportsbook Key Watcher Surveillance Cage Drop and Count.
• Assists in the Gaming Compliance Departments efforts to ensure continued adherence to casino internal controls property rules regulations and procedures and any other governing regulations or directives.
• Performs administrative tasks including but not limited to the following:
  • Receiving casino patron complaints and reporting it to the CCS.
  • Obtaining fingerprints of potential casino employees for licensing purposes.
  • Delivery of badges of licensed casino employees to the propertys HR department.
  • Assisting individuals who wants to sign up for the Virginia Exclusion Program.
  • Assists in investigations as directed by the CCS.
  • Assists in reviewing casino submissions such as Internal Controls SOPs Rules of the Games etc. as directed by the CCS.
  • Completes assigned duties from Casino Compliance Management.
  • Prepares status reports and compiles statistical information as requested by management.
  • Prepares written reports after investigating incidents that occur within the casino.
• Makes operational system or policy recommendations to the Casino Compliance Supervisor to effectively accomplish the mission of the agency.
• Maintains proficiency in using all assigned databases and other resources.
• Effectively researches available data and compiles findings in response to investigative and/or administrative inquiries.
• Performs other duties as assigned.

Minimum Qualifications

• High School Diploma or G.E.D equivalent.
• Two or more years of experience in administrative or investigative work or one year of Casino experience (preferably in Casino Gaming Operations or conducting casino compliance or regulatory investigations).
• Knowledge of state laws and regulations governing casino gaming.
• Knowledge of advanced investigative principles and techniques.
• Excellent communication (oral and written) skills.
• Ability to build effective working relationships with diverse groups of people and officials.
• Proficient in desktop applications such as but not limited to Microsoft Word Excel and PowerPoint and automated databases.
• Ability to clearly document investigative findings prepare management reports and make logical and sound decisions in critical complex and changing situations.
• Demonstrated ability to effectively handle multiple priorities and /or competing tasks and responsibilities and meet established deadlines; and readily adapt to organizational and operational changes.
• Ability to maintain the utmost integrity persuasiveness and diplomacy in discussing controversial subject matter.
• Ensure appropriate actions are taken relative to casino regulatory requirements for the Virginia Lottery and casino operations.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

• Must complete background investigation. Hold a valid drivers license with satisfactory driving history.
• This position is essential to the continuity of operations and regulatory requirements and the incumbent is required to report to / remain on the work onsite as needed during declared emergencies. Will be required to work rotating shifts.
• Eligible for shift differentials.
• Will be exposed to second-hand smoke and intoxicated/unruly individuals

Contact Information

Name: Human Resources

Phone:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.