systems and software support engineer

Golden, CO - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Seeking an on-site systems and software support engineer to provide hands-on technical support for applications software computers telephones audiovisual (a/v) systems and network devices. This role is customer-facing and requires strong troubleshooting communication and problem-solving skills to support faculty staff and students in a fast-paced environment.

Responsibilities

Deliver end-user support for hardware software operating systems (windows MacOS Linux) and A/V systems
Provide live event support including classroom and meeting technology
Install configure and troubleshoot computers peripherals phones WAPs and A/V equipment
Support virtual meetings streaming and recording solutions
Manage and resolve tickets; escalate complex issues as needed
Collaborate with technical teams and provide clear documentation Qualifications
Bachelors degree in it computer science engineering or related field (or equivalent experience)
4 years of IT support experience in customer-facing roles
Strong knowledge of operating systems networking and standard applications (google workspace office 365 teams zoom)
Excellent communication and customer service skills
Ability to lift 20 lbs. And support events during evenings/weekends as needed Preferred
Higher education or enterprise IT support experience
Familiarity with Crestron AMX Extron or CTS certification
Experience with Linux Intune or JAMF MDM