systems and software support engineer
systems and software support engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Seeking an on-site systems and software support engineer to provide hands-on technical support for applications software computers telephones audiovisual (a/v) systems and network devices. This role is customer-facing and requires strong troubleshooting communication and problem-solving skills to support faculty staff and students in a fast-paced environment.
Responsibilities
- Deliver end-user support for hardware software operating systems (windows MacOS Linux) and A/V systems
- Provide live event support including classroom and meeting technology
- Install configure and troubleshoot computers peripherals phones WAPs and A/V equipment
- Support virtual meetings streaming and recording solutions
- Manage and resolve tickets; escalate complex issues as needed
- Collaborate with technical teams and provide clear documentation Qualifications
- Bachelors degree in it computer science engineering or related field (or equivalent experience)
- 4 years of IT support experience in customer-facing roles
- Strong knowledge of operating systems networking and standard applications (google workspace office 365 teams zoom)
- Excellent communication and customer service skills
- Ability to lift 20 lbs. And support events during evenings/weekends as needed Preferred
- Higher education or enterprise IT support experience
- Familiarity with Crestron AMX Extron or CTS certification
- Experience with Linux Intune or JAMF MDM
Employment Type
Full-time
