Analyst Commercial

POSITION SUMMARY

Describe the primary purpose and function of this job

This position is primarily of a Sales coordinator who should have information about products

prices availability and product uses. This position provides support to customers including but

not limited to preparing quotations processing orders updating customers on delivery status and

seeking P.O amendments if any invoicing and payment follow up etc. It is the responsibility of

this position to ensure that inquiries are addressed completely and all transactions necessary to

support the quote and order fulfilment process meet customer expectations.

POSITION SUMMARY

Describe the primary purpose and function of this job

This position is primarily of a Sales coordinator who should have information about products

prices availability and product uses. This position provides support to customers including but

not limited to preparing quotations processing orders updating customers on delivery status and

seeking P.O amendments if any invoicing and payment follow up etc. It is the responsibility of

this position to ensure that inquiries are addressed completely and all transactions necessary to

support the quote and order fulfilment process meet customer expectations.

KEY ROLES & RESPONSIBILITIES

Quote preparation accurately using ERP package SAP and MS Excel

Incoming inquiry handling

Costing for pricing decisions

Track quotes / orders of customers

Processing orders & seek amendments

Order updates to customers

Making sure items are ordered as per customer requisitions

Monitoring production schedules

Invoicing and dispatch

Payment follow-up

Co-ordination with branch offices for sorting commercial issues

Co-ordination with USA office as required

Grievance handling of customers in line with company Vision Mission values & financial

objectives

Maintain professional business relationships within target accounts

Drafting Business Letters

Statutory documents follow-up

Assisting sales team in new customer acquisition

Ensuring adherence to SQS and companys policies

Record Keeping

Disclaimer

The above mentioned roles and responsibilities are intended to describe the general nature and level of

work being performed by people classified for this Job. They are not to be construed as an exhaustive list

of all responsibilities duties and skills required of personnel so classified. He/she may be required to

perform duties outside of the above defined responsibilities from time to time as needed.

CORE COMPETENCIES REQUIRED

Indicate the observable behaviors that demonstrate the knowledge skills and abilities that the employee

should have

Competencies Behavioral Descriptors

Communication

Effectively communicates with all associates customers and handles

sensitive information appropriately.

(Listening Verbal Fluency): Active listening style that achieves

understanding and appreciation for others and expressing oneself in a

clear and well-articulated fashion appropriate to audience.

Fluency in English oral & written

Teamwork &

Collaboration

Ability to work effectively with others to deliver results.

Interpersonal Skills

Helps others by addressing their work-related queries.

Demonstrates empathy and understanding of others situations and

opinions building coworkers trust.

Proactively considers the impact of actions and decisions on others

within the department.

Customer Orientation

Delivering anticipating and maintaining professionalism with customers.

Job Competency

Possesses requisite skills and technical ability needed to accomplish job

responsibilities; seeks to continue developing new competencies to adapt

to a changing environment.

Meet job goals and objectives.

Seeks to achieve results which are in the best interest of the

organisation.

Delivers high quality results accurately on time.

EDUCATION PROFESSIONAL QUALIFICATION EXPERIENCE & SKILLS

Education Professional Qualification: Post graduate / Graduate in Commerce.

Experience: 2 - 3 Years in Commercial / Accounting domain

Skills: Computer proficiency in MS Office packages including Word Excel Power Point and Outlook

is a key requirement for the job. Advanced excel & SAP proficiency will be added advantage.