Regional Tech Analyst
Share
Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description :
The Regional Technical Analyst (RTA) is responsible for coordinating the delivery of IT Services project coordination and asset procurement/deployment for key branch and divisional customers. The RTA role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving prioritizing documenting and actively resolving escalated help requests. Problem resolution may involve the use of diagnostics and help request tracking tools as well as require that the individual provide hands-on help at the desktop level.
Core Technology
Windows 10 and Windows 11
SCCM/Autopilot
Microsoft 365 Suite
Jabber
Citrix
Network wireless and wired
HP laptops docking stations
Key Responsibilities
The below responsibilities are indicative of the work required and should not be seen as an exhaustive list.
Project-based IT work that implements a broadest range of IT equipment including network equipment servers terminals personal computers cabling and related software products.
Provides advanced hands-on technical support as escalated from Service Desk.
Communicates and escalates incidents and requests.
Logs and tracks incidents and requests; reviews incident and requests.
Investigates hardware problems and performs minor system hardware and communication connection repairs
Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction or real estate moves
Participates in meetings committees and continuing education to improve individual departmental and organizational performance
Aids and trains users on proper use of technology
Mentors and/or collaborates with other Technical Analysts and other members of GTS.
Participates in facility-based IT project planning and budgeting as needed
Effectively works with regional and other GTS personnel to ensure that division priorities and standards are achieved
Adheres to and supports GTS standards policies and procedures
Performs other duties as assigned
Key Skills and Experience
Must have an executive presence and excellent communication skills. Will be dealing with associate level to executive - both in person and on the phone.
Demonstrates broad knowledge of technology and solutions
Proactively manages resources and priorities workload
Demonstrated ability to multi-task; Possesses strong analytical skills
Demonstrated customer orientation strength in analytical math and reasoning skills
Effectively communicates verbally and in writing
Demonstrated proficiency in MS Office applications
Provides onsite technology support on projects
Must be able to drive to assigned sites to complete work
The Regional Technical Analyst (RTA) is responsible for coordinating the delivery of IT Services project coordination and asset procurement/deployment for key branch and divisional customers. The RTA role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving prioritizing documenting and actively resolving escalated help requests. Problem resolution may involve the use of diagnostics and help request tracking tools as well as require that the individual provide hands-on help at the desktop level.
Core Technology
Windows 10 and Windows 11
SCCM/Autopilot
Microsoft 365 Suite
Jabber
Citrix
Network wireless and wired
HP laptops docking stations
Key Responsibilities
The below responsibilities are indicative of the work required and should not be seen as an exhaustive list.
Project-based IT work that implements a broadest range of IT equipment including network equipment servers terminals personal computers cabling and related software products.
Provides advanced hands-on technical support as escalated from Service Desk.
Communicates and escalates incidents and requests.
Logs and tracks incidents and requests; reviews incident and requests.
Investigates hardware problems and performs minor system hardware and communication connection repairs
Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction or real estate moves
Participates in meetings committees and continuing education to improve individual departmental and organizational performance
Aids and trains users on proper use of technology
Mentors and/or collaborates with other Technical Analysts and other members of GTS.
Participates in facility-based IT project planning and budgeting as needed
Effectively works with regional and other GTS personnel to ensure that division priorities and standards are achieved
Adheres to and supports GTS standards policies and procedures
Performs other duties as assigned
Key Skills and Experience
Must have an executive presence and excellent communication skills. Will be dealing with associate level to executive - both in person and on the phone.
Demonstrates broad knowledge of technology and solutions
Proactively manages resources and priorities workload
Demonstrated ability to multi-task; Possesses strong analytical skills
Demonstrated customer orientation strength in analytical math and reasoning skills
Effectively communicates verbally and in writing
Demonstrated proficiency in MS Office applications
Provides onsite technology support on projects
Must be able to drive to assigned sites to complete work
Key Skills
- Sales Experience
- Nursing Home Experience
- Management Experience
- Profit & Loss
- Workers' Compensation Law
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Memory Care
- Public Speaking
- Supervising Experience
