PL-VITA Print Service Support Technician

Richmond - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

VITA Print Service Support Technician - Phone and In Person IVs required!
ON SITE Training period required then can be remote (see below)

Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.

Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected does your candidate agree to this arrangement

ABOUT THE ROLE

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users resolving issues related to print services and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems excellent problem-solving skills detailed oriented and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Required/Desired Skills

Skill	Required /Desired	Amount of Exp in yrs
Microsoft 3NA	Required	5
Strong communication and interpersonal skills and detail oriented	Required	5
Strong analytical and troubleshooting skills	Required	5
Ability to prioritize tasks and manage time effectively in a fast-paced environment.	Required	5
Experience Utilizing ticketing systems (e.g. ServiceNow Jira or equivalent) to track and document support requests.	Required	5
Commitment to delivering high quality end user support and customer service	Required	5
Experience in a help desk or technical support role.	Required	5
Knowledge of IT systems	Required	5
Knowledge of print services environment	Desired	2

Questions

No.	Question	Consultant Answer
Question1	Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment
Question2	Please list candidates email address.
Question3	In what city and state does your candidate currently reside Local Richmond candidates preferred. If your candidate is local to Richmond pls upload a copy of their drivers license (under the Reference tab) to confirm their local address.
Question4	Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed. If selected does your candidate agree to this arrangement
Question5	The mgr will conduct an initial web interview but they will also require a follow up IN PERSON interview before making a final decision. If selected does your candidate agree to this arrangement
Question6	If offer is accepted VITA runs a separate finger print check. Pls make sure your candidate does not have any major infractions on their criminal check that may prevent them form moving forward after an offer is accepted.

VITA Print Service Support Technician - Phone and In Person IVs required! ON SITE Training period required then can be remote (see below) Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully ...

Skill	Required /Desired	Amount of Exp in yrs
Microsoft 3NA	Required	5
Strong communication and interpersonal skills and detail oriented	Required	5
Strong analytical and troubleshooting skills	Required	5
Ability to prioritize tasks and manage time effectively in a fast-paced environment.	Required	5
Experience Utilizing ticketing systems (e.g. ServiceNow Jira or equivalent) to track and document support requests.	Required	5
Commitment to delivering high quality end user support and customer service	Required	5
Experience in a help desk or technical support role.	Required	5
Knowledge of IT systems	Required	5
Knowledge of print services environment	Desired	2

Questions

No.	Question	Consultant Answer
Question1	Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment
Question2	Please list candidates email address.
Question3	In what city and state does your candidate currently reside Local Richmond candidates preferred. If your candidate is local to Richmond pls upload a copy of their drivers license (under the Reference tab) to confirm their local address.
Question4	Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed. If selected does your candidate agree to this arrangement
Question5	The mgr will conduct an initial web interview but they will also require a follow up IN PERSON interview before making a final decision. If selected does your candidate agree to this arrangement
Question6	If offer is accepted VITA runs a separate finger print check. Pls make sure your candidate does not have any major infractions on their criminal check that may prevent them form moving forward after an offer is accepted.