Application Administrator Marketing and Video Technologies

The Enterprise Application Administrator works in the Application Administration department of the Enterprise Technology Solutions (ETS) workgroup. They are accountable for ensuring business applications are available and performing optimally for the Marketing Communications and Video teams. The Enterprise Application Administrator is responsible for day-to-day configuration deployment maintenance monitoring patching and improvement of these applications.

This expert will use their knowledge of video formats codecs transcoding and streaming technologies to optimize MarComs video asset management system. They will also have a strong understanding of how to optimize a CX platform through customizations and reporting. They will work with structured data metadata standards and cloud delivery platforms like AWS or Azure in the platforms they support while ensuring data integrity across connected enterprise systems.

Additional responsibilities include providing Tier 2 and/or 3 support performing break-fix activities complex issue resolution root cause analysis and supporting projects involving enterprise and business applications. The Enterprise Application Administrator is a subject matter expert in multiple applications and holds vital analytical customer service and problem-solving skills. They also collaborate with other teams to address strategic business issues involving applications.

Role Responsibilities

• Serve as the technical subject matter expert for administering business applications such as MarComs video asset management customer experience and slide management tools.
• Partner with project managers business analysts database and network administrators and security engineers on the administration of applications.
• Analyze applications for function features data requirements input requirements output requirements internal and external checks and controls hardware and operating system environment and data interface capabilities.
• Plan coordinate and communicate changes deployments and upgrades of applications with stakeholders.
• Perform functional performance and smoke testing installations upgrades and hotfix deployments of applications.
• Configure and support application interfaces for data integration with other applications or systems in the environment.
• Managing backups storage and integrity of application data or databases.
• Create configure and customize application reports.
• Managing user accounts and service accounts and associated roles and permissions.
• Provide Tier 2 and/or 3 support including investigating resolving and performing root cause analysis on incidents and provide escalated support for service requests inquiries and problems.
• Championing best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
• Collaborating with program managers technology leaders business-side application owners and other stakeholders on application capabilities health roadmaps and strategies.
• Write and maintain documentation related to the application including end user instructions operating procedures knowledgebase articles technical drawings and system reference documentation.
• Partner with software vendors for escalated application support reporting bugs recommending features reviewing release documentation and other needs.

Role Requirements

Education

Required

• Associates degree in information technology or related discipline. Experience may be considered in lieu of degree.
  

Desired

• Bachelors degree in information technology or related discipline.
• Certification in Application Administration for one or more enterprise systems.
• Examples include (but are not limited to):
• CRM systems experience (Certified Salesforce Administrator Certified HubSpot CRM Administrator Freshsales CRM Admin Certified etc.)
• ERP systems (Acumatica ERP Certified System Administrator Oracle ERP Cloud Certified Professional Microsoft 365 Certified Dynamics Administrator etc.)
• HCM systems (Workday Pro Certified Paycom certified administrator)
• Other enterprise-class systems (Microsoft 365 Certified Enterprise Administrator Expert Admin certified)

Knowledge & Experience

• Strong understanding of business processes and workflows as they relate to enterprise and business applications.
• Proven experience with video editing systems or video asset management systems like Iconik Cantemo Portal or similar.
• Familiarity with video formats codecs transcoding workflows and streaming technologies.
• Ability to work with structured data (e.g. XML JSON CSV) and metadata mapping tools.
• Familiarity with metadata standards and controlled vocabularies.
• Experience with cloud-based storage and delivery platforms (e.g. AWS Azure Vimeo Brightcove).
• Experience administering customer experience or CRM platforms (e.g. Salesforce Qualtrics Medallia Zendesk HubSpot).
• Configure and customize CX applications to align with business goals and customer engagement strategies.
• Ensure data integrity and synchronization between CX software (Qualtrics or similar) and other enterprise systems (e.g. CRM ERP marketing automation).
• Strong understanding of customer journey mapping feedback collection and sentiment analysis tools.
• 2 years experience configuring deploying maintaining monitoring and patching cloud-based enterprise and business applications at scale for a large organization.
• Strong understanding of application administration concepts including application architecture user and service accounts; services tasks and jobs; and load balancing.
• Strong understanding of application deployment concepts including utilization of multiple application or system environments (development testing staging and production) testing and rollbacks.
• Working knowledge of virtualization technologies such as VMware or Citrix.
• Strong understanding of information security concepts including confidentiality integrity availability role-based access control (RBAC) principle of least privilege auditing logging and permissions management.
• Familiarity with Information Technology Infrastructure Library (ITIL) best practices tools and processes such as: asset access incident and problem management; change control; and service request fulfillment.

Work Conditions

• Prolonged periods of sitting and/or standing at a computer screen.
• Must be able to sit or stand for long periods of time.
• Must be able to lift 15 pounds at times.
• Occasional domestic travel via airplane will be required for meetings.

This is a hybrid role with most time being spent working from home. Attendance at important meetings and events at the local DPR office is required.

CO Applicants:

In compliance with local law we are disclosing the compensation or a range thereof for roles in locations where legally required. Actual salaries will vary based on several factors including but not limited to external market data internal equity location skill set experience and/or performance. Salary is just one component of DPRs total compensation Pay Range: $87994 to $150847