Assistant Facilities Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
Position OverviewThe Workplace Coordinator manages daily workplace operations and services to ensure efficient functioning of the venue environment. This role supports workplace management initiatives coordinates with stakeholders and oversees service delivery while ensuring compliance with quality standards. Candidate with more experience will be considered as Senior Workplace CoordinatorSenior Workplace Coordinator: Takes on more complex operational challenges has greater autonomy in decision-making and may mentor junior staffWorkplace Coordinator: Focuses on standard operational support and day-to-day coordination activitiesQualificationsEducation and ExperienceDiploma or above in Facilities Management and/or Property Management or equivalentMinimum 3 years of relevant working experiencePrior experience in property management companies preferredSkills and KnowledgeGood command of spoken and written English and Chinese (Cantonese and Putonghua an advantage)Excellent customer service and communication skillsProficiency in Microsoft Office applications (Word Excel PowerPoint Outlook) and Chinese Word ProcessingKnowledge of Hong Kong Building/Property Management regulations and OrdinancesPersonal AttributesAbility to work independently under pressure with minimal supervisionDetail-oriented with strong problem-solving abilitiesProactive approach to service deliveryGood organizational and time management skillsKey ResponsibilitiesOperational ManagementAssist the Assistant Workplace Manager in addressing specific requirements or concernsManage and supervise day-to-day operations to ensure quality service deliveryEnsure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)Conduct daily patrols and routine inspections of workplace areasPrepare detailed inspection reports documenting findingsStakeholder CoordinationLiaise with Authority departments and operators on workplace management servicesFollow up on inquiries complaints and service requestsAssist with investigations fact-checking and case reviewsPrepare correspondence letters and notices relating to workplace servicesAttend regular meetings with the Authority and other stakeholders as requiredReporting and DocumentationPrepare management reports incident reports and daily/monthly operational reportsDocument service performance and operational metricsTrack and report on compliance with service standardsMaintain accurate records of workplace activities and issuesProcess ImprovementMonitor review and enhance operational workflowsConduct regular training and coaching for subordinates and frontline staffIdentify opportunities for service improvementImplement best practices in workplace operationsEmergency ResponseAttend and resolve emergency incidents and operational issuesPrepare investigation/incident reports as neededImplement preventive and corrective measuresRespond to emergency calls during regular hours and adverse weather conditionsSupport business continuity during typhoons and other disruptionsAdditional DutiesMay work evenings and on public holidays when requiredHandle other ad-hoc duties as assigned by the AuthoritySupport special projects or workplace initiatives as neededWorking ConditionsPrimarily on-site at the venue with regular facility inspectionsMay require flexible working hours including evenings and weekendsMust be available for emergency response situationsReporting StructureReports to: Assistant Workplace ManagerMay supervise: Frontline workplace staff concierge staffLocation:
On-site Hong Kong SAR ChinaJob Tags:
Transitions Gap RoleIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
IC
Key Skills
- Microsoft Office
- Customer Service
- Organizational skills
- Microsoft Outlook
- Facilities Management
- CMMS
- OSHA
- Maintenance
- Filing
- Administrative Experience
- Property Management
- Contracts
About Company
Provides business consulting; investment banking services including corporate finance and investment advisory on mergers and acquisitions; asset management services including fund, portfolio and wealth management; real estate property management and brokerage services.
