Client Services Advocate Lockton Re

Lockton Re helps businesses understand mitigate and capitalize on risk. Were pushing the reinsurance industry forward with smarter solutions that leverage new technologies delivered by people empowered to do whats right for clients. Our success has seen the business grow to a headcount of more than 450 associates globally across 19 locations.

Were the reinsurance business of Lockton Companies the worlds largest privately-held insurance broker. Fierce independence frees us to deliver an exceptional client service experience unencumbered by pressure from financial markets geographical divides or silos or conflicts of interest between organisational goals and our clients needs.

We are now seeking individuals who will thrive in this type of atmosphere and in line with the expanding Treaty and Facultative portfolio we are now looking to recruit a Reinsurance Client Service Advocate to join our expanding team.

Role Responsibilities:

This will be a multi-disciplined end-to end Technical processing role within Lockton Re incorporating Processing Treaty Excess of Loss Claims and IBA functions.

Processing

• Multi-disciplined technical processing incorporating Premium Pro rata & Excess of loss claims
• Experience covering all classes of business including treaty reinsurance binders and facultative reinsurance
• Converse with clients and carriers on a technical level
• Candidates need to be able to work independently managing priorities and supporting team colleagues to ensure customer satisfaction
• Excellent technical knowledge of the Lloyds and or Company Reinsurance market
• Actively builds relationships with team internal and external clients
• Identify clients individual requirements and work alongside them to achieve the best possible outcomes
• Participate in client and reinsurer meetings as required

Broker Support

• Risk sign down
• Prepare and maintain account statistics
• Provide support in the overall servicing of the clients account and retention of business
• Use Electronic methods throughout full process

Excess of Loss Claims

• Negotiate claims from initial notice through to the settlement and closure of claims.
• Experience to cover complex claims covering all classes of business including XOL reinsurance binders and facultative reinsurance reinsurer audit and direct including underwriter rep.
• Negotiate claims matters i.e. XPL ex-gratia and non-standard presentations.
• Letter of Credit a high level understanding and the ability to complete adjustments pro-actively and in the time frames required to avoid client penalty.

IBA

• Monthly review of Aged Debt reports chasing for due items and arranging settlement of held balances
• Preparation and Reconciliation of Client statements and payment
• Daily allocation of cash received
• Daily monitoring of cash held balances and funding

Successful applicants will ideally havea good level of relevant reinsurance marketexperience with the ability to evidence experience in the following role requirements:

• Competence in processing at least one of the following risk types with the interest to learn more and work towards a multi disciplined role proportional excess of loss premiums and claims
• Advantage for candidate who also have experience with IBA functions
• Advantage for candidate who have experience of Salesforce and Open TWINS
• Reinsurance Claims experience and understanding is a must have
• Experience with dealing with large corporate clients would be advantageous
• Ability to build and maintain good business relationships with clients Insurers and Associates.
• Ability to communicate effectively and professionally both verbally and in writing with clients insurers and other associates.
• Ability to manage time prioritise and ensure that deadlines are met without compromising quality.
• Proven problem solving skills including the ability to resolve unusual and complex issues and then devise actionable solutions.
• A thorough understanding of and adherence to Lockton standards and procedures.
• Demonstrated understanding of management concepts systems and quality assurance.
• Essential in-depth knowledge of IMR CLASS ECF LORS
• Knowledge of Microsoft products (Word Excel Outlook PowerPoint) or similar software applications