Retail Operations & Customer Experience Specialist (3+ yrs exp. req.)
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Job Location:
Manhasset, NY - USA
Monthly Salary:
$ 65000 - 75000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Retail Operations & Customer Experience Specialist (3 yrs exp. req.)
Location: near Manhasset NY
Salary: $65000 - $75000 Benefits
Benefits: Health Insurance Paid Federal Holidays PTO Paid Parking
Job Type: Full-Time; On-site
Typical Hours: Monday-Friday 40 hours/week
Start Date: ASAP
Sponsorship is not available
Retail Operations & Customer Experience Specialist (3 yrs exp. req.) Description
Our client in luxury retail is looking for a Retail Operations & Customer Experience Specialist to join their team near Manhasset this role youll be the primary point of contact for clients and vendors managing day-to-day administrative operations and client interactions both in person and via phone and email. The ideal candidate has back-office support experience in a retail store environment and enjoys customer interaction. To succeed you must be organized personable and comfortable juggling multiple responsibilities in a fast-paced retail environment. This is a great opportunity to join a dynamic team and contribute to their commitment to excellence in customer service and luxury shopping experience.
Retail Operations & Customer Experience Specialist (3 yrs exp. req.) Responsibilities
Greet customers and provide a warm and inviting welcome upon entering the store
Handle incoming phone calls and direct inquiries to the appropriate team members
Monitor and manage stores email respond promptly to customer inquiries and requests
Handle customer complaints or concerns resolve issues in a professional and courteous manner
Call clients when items are ready for pickup or payment is due
Enter purchases and parts orders into the system
Coordinate shipping pickups and order fulfillment
Communicate with vendors and manage order logistics
Support back-office tasks to keep daily operations running smoothly
Retail Operations & Customer Experience Specialist (3 yrs exp. req.) Qualifications
3 years of back-office support in retail experience required
Experience with order fulfillment and vendor communications required
Proficient with MS Office Suite required
Required Experience:
IC
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
