Digital Acquisition Marketing Executive

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Marketing

Job Summary

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical dental vision life insurance and disability benefits (depending on location)
Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

You Lead the Way. Weve Got Your Back.

With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.

At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.

Join Team Amex and lets lead the way together.

Position Title : Digital Acquisition - Marketing Executive

Job Description:

We are Digital Acquisition team at American Express and responsible for acquiring new customers through digital channels. Digital Acquisition is responsible for acquiring new card members through various marketing channels and content functioning a key role for our business growth by continually expanding quality customer base. A candidate will join one of its teams which manages a referral to target existing card holders to refer their friends and also manages young professional program to students who have made a job offer. This position is responsible all of the marketing process (planning execution creating promotion and communication budget controlling customer caring negotiation with related stakeholders). And also a candidate needs to be accountability to present for the plans and performances. This position needs high sense of responsibility and speed and high communication skill due to managing huge amount of budget negotiating internal and external stakeholders like global team members and outside advertising order to achieve the goal result oriented with improving marketing skill analytical & logical thinking and customer-oriented mindset are critical.

Principal Roles and Responsibilities

While the mission of this position is primarily to expand and optimize the refer-a-friend program where existing customers refer new customers to us. However the position is also subject to compliance with laws and regulations and appropriate internal processes to not only achieve the established goals but also to achieve the goals.

Responsibilities include:

(1) Profit-oriented new customer acquisition activities
- Execute new customer acquisition activities for all of our products.
- Promote new customer acquisition activities that are profitable for the company and maximize cost-effectiveness.
- Expand the scale of the refer-a-friend program and implement the PDCA cycle.

(2) Relationship building
- Communicate appropriately both verbally and via email communication tools
- Build appropriate relationships and communication with stakeholders within the local internal stakeholders
- Negotiate and build relationships with overseas teams at UK/US/India etc.. (English based)
- Build relationships with a wide range of stakeholders on ad-hoc project basis.

(3) Marketing plan development execution and analysis
- Design and plan new offers and campaigns and bring them through to the execution phase
- Develop optimal communications for prospects while utilizing knowledge and expertise in digital marketing
- Execute the plan in compliance with laws and regulations as well as the companys established processes.
- Analyze the executed plan and apply it to the next campaign or measure

Qualifications:
- Experienced at least 3 years of digital marketing background.
- Experienced creative productions
- Experienced promotion and planning
- Good communication skill in both Japanese and English (both written and verbal).
- Good computer skills/familiarity of computer usage.
- Proficiency in MS Office notably Excel and PowerPoint
- Analytical skills and data driven but also with the creative thinking.
- Ability to identify and act on issues that may impact customer experience.
- Excellent team player build consensus and bring focus in a cross functional environment.
- Motivated to proactively learn new business models methods processes etc.
- Logical thinking / strategic planning skills.
- Self-motivator who enjoys working in a fast-paced environment and can handle multiple projects simultaneously.