Last Mile Manager

Waddinxveen - Netherlands

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Ride the next mile with us!

Delivery done differently

Its what we say and what we do. With our advanced solutions Dragonfly makes it possible for consumers to have a fast reliable and predictable experience in the delivery of their e-commerce purchases. As a subsidiary of Intelcom we have been operating in Canada since 1986 and have since grown into an international player with operations in Australia and the United States. By continually opening new sorting centers and expanding our network we can respond flexibly to market developments and deliver hundreds of thousands of packages to consumers homes and pick-up points every day. Now we are ready for the next step: Europe. Since the beginning of 2025 Dragonfly has started their operation in the Netherlands where we will introduce our innovative delivery solutions. Therefore we are looking for colleagues who dare to take up the challenge with us to make Dragonfly a great success in the Netherlands as well. To achieve this growth ambition and the success of Dragonfly we are looking for an experienced Last Mile Manager

What exciting things will you do

As a Last Mile Manager you will play a crucial role within Dragonflys Logistics department dedicated to delivering outstanding last mile experience for our valued customers. Your core responsibility will be to orchestrate timely and comprehensive deliveries and services with the aim of heightening customer satisfaction while optimizing delivery expenses in accordance with our business we expect of you:

Oversee and manage the efficient execution of last mile delivery operations within the designated network;
Cultivate and maintain effective communication channels with both internal and external stakeholders ensuring key performance indicators remain within targeted parameters;
Participate in building and expanding our network of IDCs to cover our growth and secure our backup;
Continuously enhance customer satisfaction levels through daily interactions and contribute to the optimization of financial and performance-related Key Performance Indicators (KPIs);
Translate commercial forecasts into actionable last mile projections collaborating with logistics service providers to ensure seamless execution;
Monitor and analyze operational transport costs and delivery performance metrics of logistics partners. First-time-right first-time-delivered promise fulfillment accuracy and transport accuracy;
Foster strong partnerships and maintain relationships with suppliers and logistics service providers aligning their performance with Dragonflys overarching Supply Chain strategy;
Proactively identify emerging market trends and capitalize on new opportunities;

Who are you

Bachelor level in Engineering Logistics or Business administration coupled with practical experience within the E-commerce industry;
Exhibit a proven track record in roles encompassing order management supply chain coordination planning or transportation;
Strong analytical and problem-solving abilities with proficiency in data analysis tools and techniques;
Fluent in English and Dutch;
Skilled in implementing process improvement methodologies.

Our offer

Dragonfly offers you a unique opportunity to work in a growing organization where you will have the chance to take ownership have inspiring conversations with colleagues and grow. It will be a job with good primary and secondary this role you will be working in the office in Waddinxveen. Interested Send your CV to Elles de Wit HR Manager @

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcoms daily operations.

Our goal is simple: in a constantly evolving business sector we dont just follow we get addition to standing out through innovative services and delivery methods Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada we may have the right opportunity for you.

Apply Now.

Required Experience:

Manager

Ride the next mile with us!Delivery done differentlyIts what we say and what we do. With our advanced solutions Dragonfly makes it possible for consumers to have a fast reliable and predictable experience in the delivery of their e-commerce purchases. As a subsidiary of Intelcom we have been operati...