Analyst-Marketing (Digital Acquisition)

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Marketing

Job Summary

You Lead the Way. Weve Got Your Back.

With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.

At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.

Join Team Amex and lets lead the way together.

Description:

The Digital Acquisition team is focused on delivering best-in-class digital experiences for our prospects throughout new card application journey. The mission of the team is to digitally engage and drive unparalleled satisfaction for our prospects/cardmembers across differentiated channels and products.

We are looking for a dynamic Analyst to partner closely with partners both internal and external including various central teams and multiple stakeholders of the Japan business to help drive digital acquisition advancements and adoption to meet the evolving needs of our customers and company. The ideal candidate will be flexible inquisitive with creative problem-solving skills and attention to detail.

Key Responsibilities:

Project management of digital acquisition capabilities/experiences for Japan partnering with both internal (local and central) and external partners.

Identifying improvement areas in the end-to-end customer journey to drive incremental card applications and new card member accounts.

Understand end-to-end processes from digital acquisitions applications processing operational risk and compliance requirements to ensure project delivery.

Lead in various digital experiences initiatives; providing insights into business needs and requirements while developing solutions and best practices.

Identify and delivery of new trends and opportunities for experiences in digital onboarding.

Assisting larger team in the building of best-in-class web experiences on PC mobile and Social Media platforms; including presentation of content and communication strategies.

Qualifications:

Solid understanding of capabilities and ability to develop or optimize online customer journeys/experiences

Open mind & flexible personality with a passion to learn about new and emerging technologies

Confident and clear communication skills; strong ability to influence challenge and drive change

Exceptional ability to build close relationships and collaborate with partners in order to lead in various technical discussions as a liaison for central/local product owners

Self-starter with a strong customer-centric mindset

Background or familiarity in tech processes and project management (nice to have but not mandatory)

Excellent communication skills: Japanese and Business English both written and oral

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical dental vision life insurance and disability benefits (depending on location)
Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

Required Experience:

You Lead the Way. Weve Got Your Back.With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Her...