Admin Executive
Admin Executive
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Job Description
With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.
If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.
The Admin Executive will provide support to the General Manager in the Executive Office. The roles core duties will include secretarial services coordinating activities in the Executive Office and assisting other Executive Assistants and Secretaries when required. This role oversees all administrative functions including proper distribution of internal and external mail independent correspondence and an up to date registry system to maintain an efficient and effective Executive Office.
What will I be doing
As the Admin Executive you will be responsible for performing the following tasks to the highest standards:
Arrange appointments and meetings for the General Manager record them in the calendar / diary and ensure the General Manager has the appropriate documentation for each appointment.
Attend meetings such as Department Head Meeting Executive Committee Meeting and any other when requested and take minutes of attended meetings.
Receive visitors and guests on behalf of the General Manager and in his / her absence answering questions and concerns and following through with resolutions.
Arrange room and restaurant reservations for VIP guests / personnel if requested.
Arrange and coordinate the General Managers schedule and remind him / her in time.
Assist the General Manager in compiling guest data to be used for service quality improvement.
Assess priorities of work and wherever possible assist in organizing the General Managers priorities.
Answer telephone calls in the Executive Office as and when required.
Assist the General Manager to deal with hotel related official documents such as owners report thank you letters complaint letters and other business documents.
File and record all business documents as required.
Check documents submitted by departments and record when use the stamp.
Assist with translations verbal and written.
Maintain strictest confidentiality at all timeson all matters.
Demonstrate essential overall knowledge of the organization.
Understand the responsibilities of other sections and departments and cooperate with them.
Adhere to the hotels security and emergency policies and procedures.
Demonstrate professional attitude and behavior at all times.
Prepare and maintain files reports letters memorandums and other relevant business documentation.
Ensure all reporting and servicing deadlines are met on a timely basis.
Maintain an accurate tracking system for prompt handling of issues concerned.
Order and maintain office supplies.
Abide by the team member handbook hotel policies and procedures hotel code of conduct.
Maintain personal presentation to hotel standards.
The Management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
Carry out any other reasonable duties and responsibilities as assigned.
EOE/AA/Disabled/Veterans
What are we looking for
A Personal Assistant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:
Possess a College Degree and above.
Minimum 3-5 years relevant experience.
Resourceful creative and maintain flexibility.
Passionate about delivering exceptional guest experiences.
Able to work independently as well as in teams.
Take ownership of your actions and decisions.
Able to operate with a sense of urgency and discipline.
Strong proficiency in English and Chinese to meet business needs.
Proficient in Microsoft Office.
Able to do basic translation advantageous.
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Employment Type
Full-Time
