Technical Support Specialist Real Time Systems
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Technical Support Specialist - Real Time Systems
Do you like working in collaborative teams and solving technical problems
Do you enjoy technical challenges
Be part of a successful team
Our Oilfield Services business provides intelligent connected technologies to monitor and control our energy extraction assets. Our team provide technical expertise to meet our client expectation. We provide customers with the peace of mind needed to reliably and efficiently improve their operations.
Partner with the best
As a Technical Support Specialist. You will be responsible for monitoring real-time data incident management and data quality assurance. You will provide highest level of customer service to the customers and will challenge your ability to perform in a high paced environment.
As a Technical Support Specialist - Real Time System you will be responsible for:
- System Operations:
- Deploy configure and maintain applications across diverse environments including physical servers virtual machines and containerized platforms.
- Delivering comprehensive Tier 3 technical support for infrastructure applications networks databases and real-time data systems.
- Lead the resolution of complex production issues through troubleshooting root cause analysis incident management and continuous process improvement.
- Administer system integrations involving APIs middleware and monitoring solutions.
- Implement and maintain real-time dashboards and collaboration tools to support remote operations.
- Collaborating closely with cross-functional teamsincluding Operations Engineering Product Sales and Developmentto ensure consistent and reliable service delivery.
- Working closely with our customers to understand how they work their challenges and translate their requirements.
- Partner with Enterprise Architects clients and vendors to develop and deploy new solutions and technologies.
- Contribute to enterprise digital transformation efforts including environment migration initiatives and adherence to security and compliance standards.
- Oversee small-scale projects or technical workstreams such as tenders/POCs including planning risk management and quality assurance.
- Generating technical reports and documentations for the system design procedures and incidents.
- Facilitate and conduct system training sessions and documentations.
- Support works conducted in clients and vendors sites.
- Real-time Support:
- Identifying resolving technical incidents and problems proactively to ensure a prompt solution.
- Providing real-time-monitoring of drilling activities in order to complete operations in a safe and efficient manner.
- Field Operations:
- Regular field visits to remote areas for system troubleshooting.
- Deploy configure and maintain applications across diverse environments
- Generate technical reports and documentations for the system design procedures and incidents
- Connect and troubleshoot network issues at the field site.
- Developing your technical knowledge and expertise to provide effective problem solving.
- Assisting in incident investigations and troubleshooting and diagnosing Realtime system issues.
Fuel your passion.
To be successful in this role you will:
- Have a Bachelors degree in Engineering Computer Science or a related field. A Diploma may also be considered based on relevant experience. (Energy knowledge is a plus).
- Has 0 to 2 years experience in IT systems infrastructure and application support.
- Have knowledge of databases (relational and non-relational).
- Be a good team player and display good communication skills.
- Have excellent communication skills and ability to engage with both technical and non-technical stakeholders
- Have excellent written and verbal English communication skills
Additional Skills (Nice to have):
- Knowledge of networking APIs (SOAP/REST) and cloud platforms.
- Clear understanding and knowledge of WITSML protocols.
- Capable in writing scripts that aid for automation.
- Knowledge in OpenShift and containerization.
- Background in real-time data transmission and monitoring systems.
- CCNP Certification
Work in a way that works for you.
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.
- 12-hour shift
- 24/7 support
Working with us.
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you.
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us and you can expect:
- Contemporary work-life balance policies and wellbeing activities.
- Comprehensive private medical care options.
- Safety net of life insurance and disability programs.
- Tailored financial programs.
- Additional elected or voluntary benefits.
Required Experience:
IC
Employment Type
Full Time
