Keyholder

Work Location

Keyholder (KH)

About SNDL Inc.

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor Wine and Beyond Liquor Depot Value Buds Spiritleaf and Firesale Cannabis. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing indoor cultivation product innovation low-cost manufacturing facilities and a cannabis brand portfolio that includes Top Leaf Contraband Palmetto Bon Jak Versus Value Buds and Vacay.

Role and Responsibilities

The Keyholder role includes but is not limited to:

Customer Offering:

• Greet customers upon entrance engage in meaningful conversations and build relationships to understand their specific needs.
• Facilitate a welcoming and positive atmosphere for everyone in the store.
• Educate customers on cannabis products strains consumption methods and safe/responsible usage.

Day-to-Day Operations:

• Promote our culture and brand by participating in merchandising and promotional activities.
• Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.
• Maintain a high level of product and service knowledge staying informed on cannabis industry legislation trends and new products.
• Conduct routine store maintenance to ensure cleanliness organization and a professional environment.
• Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.
• Monitor inventory levels assist with inventory counts and re-stock products regularly to maintain stock availability.

Experience and Qualifications:

• Minimum: 2 years of customer service experience.
• Minimum: 2 years of retail and/or hospitality experience.
• Cannabis liquor or healthcare experience is preferred.
• High School Diploma or equivalent.
• Mandatory Certifications by Province:
  • BC: Selling It Right Certification.
  • AB: SellSafe.
  • SK: CRTP Certification.
  • MB: CRWTP Certification.
  • ON: CannSell Certification.
• Ability to pass a Criminal Record Check.
• Working knowledge of provincial cannabis regulations and safe handling requirements.

Personal Characteristics and Requirements:

• Strong customer service skills: positive attitude charisma and confidence in engaging with customers.
• Quick thinker with creative problem-solving skills.
• Open-minded and proactive in identifying ways to improve processes and customer experiences.
• Passionate about creating a safe positive and tailored experience for every customer.
• Excellent communication skills (both written and verbal) and professional demeanor.
• Team player dedicated to supporting the stores success and goals.
• Upholds ethics confidentiality and demonstrates a high level of discretion.
• Reliable responsible and detail-oriented.
• Age Requirement: Must be 18 years or older (19 in BC).
• Reliable transportation to and from work.

Job Type:

• Part-time.

Work Location:

• In person.

Why Join Us

At Nova Cannabis were passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder youll be at the forefront of this exciting industry helping customers make informed choices while driving the success of your store.