Manager, International Card Services Control Management

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical dental vision life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

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With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.

At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold ourcompany valuesand powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.

Join Team Amex and lets lead the way together.

International Risk and Controls sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products tailored to the needs of our customers.Our organization helps our international businesses manage risk respond to new regulation and develop new products while creating and nurturing effective partnerships across multiple key stakeholders across the organisation.

The objective of the ICS Control Management Legal Entity Japan Market Team is to provide specialized and strategic operational risk advisory to the business on product and service areas to ensure an effective control environment exists that delivers on all operational risk obligations supporting the Legal Entity. The role will involve extensive collaboration with multiple partners across numerous business units functional areas and geographies.

ICS Control Management organization is looking for a Manager of ICS Control Management Japan Market Legal Entity focused on ensuring control management is embedded in the day-to-day operations of our business. It will involve extensive collaboration with multiple partners across numerous business units functional areas and geographies.

The Manager ICS Control Management Japan Market Legal Entity will:

• Develop and maintain robust relationships becoming a trusted specialized 1stLOD OR Partner to facilitate cross-functional collaboration and progress towards maturity and enhancement of the control environment and risk governance
• Serve as the go-to subject matter expert on risks specific to the local market.
• Ensure risks and issues are effectively identified assessed prioritised and managed across operational risk programs to help the business deliver on local business regulatory and Legal Entity obligations

• Manage details of specific risk and controls governance forums for ICS interfacing with org-wide governance processes and committees and share insights and lessons learned across forums

• Facilitate activities to comply with enterprise policies and programs pertaining to specific risk types (e.g. AEMP 88 conduct risk management policy)
• Compile and review topical risk information including emerging trends best practices and regulatory updates relevant to each area of expertise and support the day-to-day activities required to maintain the repository of topical risk information
• Support the business for consultation on all operational risk programs toenable BU to strengthen and embed relevant ORM considerations into processes
• Be a key leader for sharing insights better practices themes etc. throughengagement with the central program teams and other Legal Entity governance teams to support the operational risk programs and streamline processes.
• Lead a team of 3 individualssupporting the implementation of conduct risk program in ICS designed to ensure that all Sales and Account development activity is managed in a compliant way.

Required Qualifications:

• 3 Years experience in operational risk management (e.g. within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities
• Understanding of critical operational risk management lifecycle activities
• Strong project management communication and interpersonal skills with an ability to interact and obtain buy-in from senior BU/tech counterparts
• Experience in process governance with a track record of establishing and overseeing robust decision-making processes that align with policies regulatory frameworks and/or operational standards
• Proficient analytical and problem-solving skills with an ability to analyze data identify trends and evaluate risk scenarios effectively
• Proficient in both Japanese and English

Preferred Qualifications:

• Bachelors Degree in Finance Business Risk Mgmt. or related field; advanced degrees (e.g. MBA MSc) or certifications are advantageous
• Experience within financial services industry
• Experience in at least one of the following:
• Supporting go-to subject matter experts in sharing subject matter expertise within the BU on specialized risks
• Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types
• Support advising on specialized risk types and integration into broader operational risk policies and programs

ORMCM