IT Assistant
IT Assistant
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Job Description
Job Overview:
Our company is currently seeking a qualified and experienced IT Assistant. The scope of work for IT support and specific requirements. Below are some common duties and responsibilities which are (but not limited) in the scope of work for IT support:
Job Description:
- Providing frontline assistance to end- users attending to queries troubleshooting technical issues installing updating and/or configuring software applications and resolving hardware software or network related problems
- Monitoring and troubleshooting network-related issues including connectivity problems internet outages and LAN/WAN performance degradation
- Creating updating and managing user accounts on various systems and applications including password resets and access permissions
- Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats including installing and updating antivirus software and conducting periodic security audits
- Ensuring data integrity and implementing backup/recovery procedures to prevent data loss recover lost and/or corrupted data
- Maintaining an inventory of hardware and software assets tracking asset status and managing hardware and software licenses.
- Conducting training sessions or creating resources to educate users on IT best practices software usage and security awareness.
- Liaising with third-party vendors on hardware software and services related queries/requirements including support contracts and warranty claims
- Ensure IT practices and procedures comply with relevant regulations and internal policies
Requirements:
- Minimum Diploma in Information Technology.
- At least 2 years relevant work experience and familiar with devices such as computers laptops printers scanners and other peripherals
Employment Type
Full Time
