Dutch Customer Support in Porto
Dutch Customer Support in Porto
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Job Description
Launch Your Career in E-Commerce Support Help Users Worldwide!
Step into a collaborative fast-paced environment where your technical know-how and problem-solving skills truly make a difference. If youre an excellent communicator who enjoys helping others and working with innovative digital tools this role is a great fit. Youll support users worldwide through chat and email onlyno phone calls required.
Role Overview:
As a Customer Support Specialist youll play a key role in delivering smooth and reliable customer experiences. By handling written communications youll troubleshoot issues guide users and ensure every interaction is clear and effective. This role is well-suited for those who value structured processes care deeply about customer satisfaction and want to grow in a tech-focused team-oriented setting.
Key Responsibilities:
- Manage customer requests via chat and email providing timely professional and helpful responses
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Follow established workflows (SOPs) to resolve issues or escalate cases when necessary
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Consistently achieve service targets including quality benchmarks and SLA goals
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Stay informed on product developments updates and best practices through regular training
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Approach each case with a customer-first solutions-driven mindset
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Contribute to ongoing improvements by sharing feedback and suggesting process enhancements
Requirements:
- Proficiency in Dutch (C2 level)
- Proficiency in English (B2 level)
- EU citizenship or a Portuguese residency card
- At least one year of experience in Customer Support or a related role
- Strong analytical leadership and communication abilities
- Desire to learn and advance in the field
Why join us:
- Competitive Salary: Your expertise and dedication are rewarded
- Language Bonus: Additional rewards for your language proficiency
- Meal Allowance: Daily support during your work hours
- Health & Life Insurance: Comprehensive benefits for your well-being
- Collaborative Team: Be part of a communicative and supportive work environment
- Relocation Assistance: Smooth transition support for your move
- Onsite Work Environment: Be part of a supportive and communicative team
Ready to Take Your Career to the Next Level Apply now and be a key player in delivering outstanding customer experiences while advancing your career!
Employment Type
Full Time
