German Customer Support Fully Remote
German Customer Support Fully Remote
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Job Description
Are you fluent in German and passionate about delivering excellent customer experiences
This is your chance to join a leading international team supporting a global project while working fully remotely from anywhere in Greece.
Role Overview
As a German Speaking Customer Service Representative you will be the first point of contact for customers handling their inquiries with professionalism empathy and efficiency. Your goal is to provide top-quality support while ensuring customer satisfaction and loyalty.
Key Responsibilities
Handle incoming customer requests via phone chat and email.
Provide accurate information and solutions regarding products and services.
Assist customers with order management troubleshooting and general inquiries.
Escalate complex issues to the relevant department when necessary.
Maintain a positive professional and empathetic communication style at all times.
Ensure high-quality service delivery that meets performance and customer satisfaction targets.
Requirements
Fluency in German.
Good command of English (B2 or higher).
Strong communication and problem-solving skills.
Customer-oriented mindset with patience and empathy.
Ability to work in shifts (MondaySunday 00:0023:00 flexible schedule).
Previous customer service experience is a plus but not mandatory.
Must be based in Greece with eligibility to work.
Benefits
Base salary: 1300 gross/month.
Monthly performance bonus: up to 10%.
Full work-from-home setup (remote from anywhere in Greece).
Comprehensive training provided to ensure your success.
Stable long-term international career opportunity.
Friendly multicultural team environment.
Employment Type
Full Time
