Senior Director of People, Operations, and Program Supports

About the Opportunity

826 Boston seeks an HR professional to direct our People Operations and Program Supports (POPS) department. We are seeking a seasoned innovative leader who can build on the current strengths of our organization and bring a strong command of Diversity Equity and Inclusion (DEI) and antiracism to HR practices and processes.

Mission:

826 Boston is a nonprofit writing tutoring and publishing organization where students in grades K-12 and beyond can share their stories amplify their voices and develop as leaders in school and in life.

Responsibilities:

Human Resources

• Develop the strategy and vision of the Human Resources Department with a DEI/antiracism lens and in collaboration with the Senior Management Team
• Lead the organizations human capital strategy with a focus on recruitment and retention of individuals of color bilingual individuals LGBTQ identified individuals individuals from diverse economic backgrounds and skilled individuals who have experience and/or interest in working with the populations that we serve
• Oversee the various stages of the employee lifecycle including succession planning hiring onboarding employee engagement and satisfaction employee retention exit interviews and offboarding
• Oversee the development implementation and update of HR policies practices and systems with a focus on maximizing transparency and operationalizing antiracist/anti-oppressive approaches
• Ensure compliance with federal state and local employment and benefits laws
• Review guide and/or approve recommendations for promotions compensation terminations and performance improvement plans; ensure the process and strategy are transparent limit bias and is equitable across social identities
• Investigate employee grievances and conflicts and bring them to resolution; lead on various personnel concerns including investigations disciplinary process and terminations in collaboration with the Executive Director
• Oversee accessibility and accommodations at 826 Boston

Operations

• Oversee and improve purchasing systems for the organization
• Manage vendor relationships and establish new vendor partnerships to meet the needs of the organization
• Oversee space renovations repairs and enhancements
• Serve as the point person for 826 Bostons Emergency Action Plans as well as any other additional health weather or office safety concerns

Management

• Supervise the Director of Program Supports who is responsible for the day-to-day administration of human resources at 826 Boston
• Supervise the Senior Operations Coordinator and oversee their work managing purchasing equipment and supplies vendors and renovations/repairs
• Supervise the Senior Manager of 826 Bostons Volunteer Management Team (VMT) and provide support to ensure a positive and rewarding experience for all volunteers supporting 826 Boston programming

Leadership

• Serve as a member of the Senior Management Team
• Develop and lead staff professional development sessions related to the organizations HR and Operations systems policies and protocols
• Provide counsel guidance and thought partnership to the Executive Director

Qualifications:

The ideal candidate is a team player with a steadfast commitment to improving the quality of K-12 education a desire to work in a collaborative and inclusive culture and a passion for youth empowerment through writing and publishing.

826 Boston recognizes that impostor syndrome and the confidence gap might prevent some applicants from applying. Few candidates will have all of the relevant experience listed below but 826 Boston is committed to assessing candidates with transferable skillsand a willingness to be trained for this role.

Skills and experiences:

• 5 years of human resources and/or operations experience
• 3 years of personnel management experience
• Commitment to diversity equity and inclusion with experience developing and implementing DEI-aligned processes and protocols
• Ability to maintain a high degree of confidentiality integrity and diplomacy
• Knowledge of applicable personnel laws and regulations and benefits administration
• History of strong partnership and collaboration across teams; strong skills in giving and receiving feedback
• Demonstrates passion commitment and integrity; takes responsibility and builds trust across a diversity of social identities
• Comfortable adapting to change in a fast-paced environment; ability to undertake several tasks simultaneously and manage them effectively
• Proficiency in Google Suite
• Commitment to the 826 Boston mission and of centering youth leaders in our work and honoring the identities experiences and voices of BIPOC and LGBTQIA communities

Salary and Benefits

826 Boston offers a competitive salary commensurate with experience in a similar position with the potential for an annual performance-based bonus. The salary for this position is $102000 annually.

We offer competitive salaries and benefits and are committed to equity trust and transparency in compensation. Basing compensation on someones ability to negotiate or their prior salary can lead to inequities and bias in how people are paid particularly for groups experiencing historical oppression. Therefore we do not ask for prior pay history from our candidates and our offer-making process is negotiation-free for salaries and benefits. We determine the best possible salary offer based on relevant experience and the extent to which candidates demonstrate the competencies for the role during the entire hiring process.

Benefits include flexible work from home options generous paid time off (including 15 PTO days 5 days of sick leave 13 paid holidays 6 Summer Fridays off and an organization-wide two-week winter break); health dental and vision insurance (826 Boston covers 80% of premiums) parental leave paid sabbatical and more.

This is an exempt full-time position that reports to theExecutive Director. The ideal start date is as soon as possible.

826 Boston Diversity Equity and Inclusion Statement

At 826 Boston we honor and actively work toward diversity equity and inclusion (DEI) across our organization. We are committed to centering the voices of the students whom we serve to creating inclusive spaces and to incorporating feedback from our community into our decision-making processes. Our DEI lens is always evolving through the courageous conversations in which we participate and the relationships that we build through our work and service. We strengthen our cultural competency through experience training and feedback which informs the development of all new organizational practices and goals and the evaluation of all existing procedures. 826 Boston is dedicated to providing a platform for student advocacy through writing and publishing our work and mission we are committed to dismantling white supremacy culture by recognizing that we are complicit in systems of racism and oppression. We will work to hold ourselves accountable in addressing these harmful structures and behaviors.

About Us

826 Boston is part of a national network of youth writing centers co-founded by the award-winning author Dave Eggers and educator Nínive Calegari that were named in GOOD Magazines 30 Places We Want to Work. Since opening inBoston has delivered its free youth writing and tutoring programs to more than 29000 students and has been recognized by The Boston Globe as one of the best places in the city to volunteer. 826 Bostons youth writers have published their work in The New York Times The Boston Globe and in numerous award-winning 826 Boston books including A Place for Me in the World which was hailed as a triumph of middle school education byThe Boston Globe. In 2013 the 826 National network garnered the prestigious American Literacy Prize awarded by the Library of Congress.

Accommodations

826 Boston provides reasonable accommodations for candidates with disabilities at every stage of the application process. Disclosing a disability or requesting a need for accommodations is a separate process from admissions and will have absolutely no bearing on a candidates application status. 826 Boston will make every effort to meet your request but specific requests are not guaranteed. If you need to request an accommodation please contact Catherine Gomez at .

How to Apply

Please include why you are interested in 826 Boston and how your experience has prepared you for this position in your cover letter. The priority application deadline for this position is October 6 2025. After that date applications will be considered on a rolling basis. It is in your best interest to apply as soon as possible.

All qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law.

Required Experience:

Exec