Content Developer

The Content Developer plays a key role in supporting the Solution Center team by developing user guides and other content that outlines HR policy transactions etc. This role is responsible for distilling complex HR topics into easy-to-understand information for a spectrum of audiences of all levels. The Content Developer proactively seeks feedback on their work and adapts their activities and behaviors in real time in response to feedback. This role is also responsible for analyzing the effectiveness of copy to convey the intended message. This role will help enable USCs vision while championing USCs culture and values.

Minimum Qualifications

The candidate for the position of Content Developer must meet the following qualifications:

• Extensive applicable experience in employee or internal corporate communications.

• Three or more years of experience in one or more of the following fields: communications content development or writing and editing.

• Knowledge of the fundamentals of writing grammar syntax punctuation and AP style. Familiarity working with style guides.

• Ability to tailor content and branding to fit the audience and message.

• Ability to provide timely and helpful information.

• Ability to build deliver and adapt solutions that consistently meets customer expectations.

• Clear understanding of multichannel communication platforms.

• Sense of design and typography.

• Ability to work with stakeholders to gather information and distill into knowledge content.

• Strong written and verbal communications skills.

• Strong organizational skills analytical skills and the ability to think strategically and creatively.

• Team-oriented self-starter with the ability to work independently and proactively.

• Ability to provide support and guidance as needed on projects.

• Ability to exercise discretion with confidential information.

• Ability to provide detailed information and summaries to peers and supervisors.

• Experience with Microsoft Office tools and content management systems.

• Design experience creating assets for digital environments (WordPress social search and display advertising etc.) including HTML and CSS Adobe Creative Suite etc.

Preferred Qualifications

The ideal candidate for the position of Content Developer has the following qualifications:

• Bachelors degree in communications journalism English or another related field.

• Five or more years of experience in one or more of the following fields: communications content development or writing and editing.

• Experience in one or more of the following fields: higher education human resources solution delivery centers.

• Excellent interpersonal skills emotional intelligence and relationship-building abilities.

• Ability to manage concurrent projects prioritize competing assignments and work under pressure with tight deadlines and frequent interruptions.

• Ability to exercise sound judgment in making decisions with minimal supervision.

• Ability to produce quality copy on a tight schedule with competing priorities.

• Knowledge of human resources functions and services and solution delivery organizations.

• Comfortable with communications technology and complex environments.

• Design experience with Adobe tools such as Illustrator Photoshop InDesign etc.

Job Responsibilities

The candidate for the position of Content Developer will be responsible for:

• Possessing a broad range of knowledge about HR functions services and customers to develop user-friendly HR materials for stakeholders at a variety of levels. Distilling complex HR policies internal and external processes and procedures into easy-to-understand copy. Working with subject matter experts to collect key HR information and transform it into audience-based quick reference guides FAQs etc.

• Creating maintaining and continually improving solution center self-help materials and copy and delivery approaches to enable the solution center to be most effective. Streamlining the way content is accessed so audiences could access HR information easily when they need it. Building and actively maintaining relationships with stakeholders to accurately tailor content to needs and priorities.

• Learning from data trends to gain insights into customer needs adjusting and adapting content to continually optimize adoption and effectiveness. Consistently meeting deadlines for content while balancing priority projects and activities. Anticipating future customer needs based on discussions with HR knowledge experts and business strategy. Understanding different audiences and catering content based on their varying needs.

• Developing content for websites FAQs knowledge guides and other communication vehicles necessary to support the dissemination of HR related content for the Solution Center.

• Working closely with business technical and support stakeholders to define and align knowledge improvement solutions and priorities. Proactively seeking feedback from peers superiors and customers. Adapting activities behaviors and demeanor in real time in response to feedback. Analyzing the effectiveness of copy to convey the intended message and continuously improve writing based on feedback.

• Effectively using standard tools and methods including style guides to deliver work day-to-day. Working well independently and as a team to conduct self and peer reviews and check for quality and accuracy of content. Asking questions to analyze problems and improve understanding. Always exhibiting character and integrity in decision-making.

• Promoting an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas words and actions that uphold principles of the USC Code of Ethics.

• Adjusting priorities based on organizational needs. Demonstrating through words actions and ideas alignment to USCs strategic plan and the HR organizations strategic plan.

• Performing other related responsibilities as requested and when necessary. The university reserves the right to add or change duties at any time.

Please note that this is a two-year fixed term position.

Compensation and Benefits

The budgeted hourly range for this position is $34.35 per hour. When extending an offer of employment the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience education/training key skills internal peer alignment federal state and local laws contractual stipulations grant funding as well as external market and organizational considerations.

To support faculty and staff well-being USC provides benefits-eligible employees with a broad range of benefits and perks to help protect their and their dependents health wealth and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USCs comprehensive benefitshere.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

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