Account Centricity Program Supervising Associate
Account Centricity Program Supervising Associate
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Job Description
At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.
EY Job Description
Job Title: Supervising Associate Account Centricity Program
Global Delivery Services (GDS) is one of EYs greatest global assets a network of service delivery centers that supports all EY member firms service lines sub-service lines geographies and sectors. GDS services help EY win work deliver faster improve consistency and quality and protect margins while EY clients experience exceptional service from an efficient and effective global organization. EY GDS has an ever-increasing footprint across the world including centers in India Philippines Poland Argentina Spain Mexico UK Sri Lanka and Hungary. At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.
Job Summary:
GDS runs the Account Centricity Program (ACP) for the MENA region that directly complements efforts to grow GDS Client Services support for the region in alignment with the overall firms account centric strategy. The ACP Supervising Associate is expected to help with oversee and drive various activities operational and strategic both at a program level and account level to ensure the success of the program. The role will be a strategic and operational anchor for the program within the GDS MENA unit.
This role is designed for a high-performing individual with strong leadership and communication skills who can independently lead and manage program-level and account/sector-level activities drive reporting and planning cycles and engage with senior stakeholders across service lines and levels. The ideal candidate for the role will be expected to bring agility critical thinking and a proactive mindset to enable seamless execution of program goals. They will also be responsible for identifying opportunities for improvement of processes and the program driving automation and contributing to strategic initiatives that elevate the programs impact.
Responsibilities on the job:
Account/Sector-Level
- Coordinate GDS account calls GDS sector connects and MENA account/sector leadership connects and support in their delivery
- Govern relationship management activities with account/sector stakeholders in MENA. Monitor and report relationships strength and progress
- Tack high-value opportunities and wins and drive traction with identified opportunities and action items
- Research and analyse account/sector level information leveraging reports (internal and external) and internal research databases to share actionable insights with account/sector leads
- Prepare high quality research reports and presentations on account or sector related topics
- Develop and circulate account-specific news digests for GDS and quarterly account/sector newsletters for MENA
- Support in coordinating and delivering account/sector strategy events client visits and workshops
- Maintain trackers for stakeholder connects account team changes and client engagement information
Program-Level
- Own and manage the ACP PMO reporting process including monthly KPI scorecards dashboards and performance summaries
- Lead process automation/ improvement initiatives associated with opportunity management account team coordination reporting etc.
- Independently coordinate and drive program onboarding calls and community calls
- Manage Power BI dashboards and work with support team for enhancements and issue fixes
- Prepare reports and intelligence packs leveraging data and information from multiple sources
- Drive regular performance review connects with account leaders SL/competency leaders and GDS/MENA leadership
- Support in coordinating and delivering annual planning workshops quarterly all hands meet learning programs etc.
- Support in program communications leadership presentations and strategic initiatives
Knowledge Competency and Skills Requirements:
Professional
- Strong stakeholder management skills with experience collaborating across teams/business units
- Strong communications skills written and oral to be able to articulate ideas and messages impactfully
- Strong project management skills
- Strong presentation development skills to visually and narratively represent information and concepts in a compelling and structured manner
- Good research skills and working knowledge of proprietary research tools/databases
- Comfortable with number crunching and data interpretation and be able to synthesize complex data into actionable insights
- Good strategic mindset with the ability to connect dots across functions initiatives and business priorities
- Proactive approach to process optimization and innovation at work
- Strong problem-solving skills to investigate and resolve issues/bottlenecks
- Working knowledge of account management and associated industry best practices would be highly desirable
Behavioural
- The ideal candidate should be a hustler proactive nimble in action self-driven requiring minimal supervision and agile to manage multiple competing and sometime shifting priorities
- Good critical thinking and logical reasoning skills to develop alternatives and advise best suited solutions to problems
- High attention to detail
- Ability to work efficiently both independently and within teams including virtual teams
- Maturity and confidence to interact with leaders at Senior Manager and above levels
Technical
- Advanced proficiency in MS Office suite Excel PowerPoint and Word.
- Good proficiency in CoPilot or other proprietary GenAI tools
- Working knowledge of any automation and data visualization tools like R/Python/Tableau/Power BI is desirable.
Supervision Responsibilities:
- None currently but may be added in future
- Work Experience and Educational Requirements:
Education:
- Graduation in any stream but preferably in Engineering or Business Administration
- Post-Graduation: Not mandatory but a full-time MBA (or equivalent) will be an added advantage
Work Experience:
8-10 years of experience working in Strategy/ Business Operations/ Project Management/ Growth/ Research roles
Experience working in large professional services organization preferred
Other Requirements:
- Flexibility in working hours to accommodate workload and multiple time zones as needed.
- The role will be based out of Trivandrum
EY Building a better working world
EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.
Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.
Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.
Required Experience:
IC
Employment Type
Unclear
