Junior Technical Support Specialist
Junior Technical Support Specialist
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Job Description
At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.
Job Description
Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries requests and problems from merchants. Troubleshoots diagnoses and provides merchants with solutions to resolve problems with service authorization and credit card processing terminals. Communicates applicable policies procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate within established limits.
Basic Qualifications
- High school diploma or equivalent
- Six months to one year of customer service experience
Preferred Skills/Experience
- Basic knowledge of products services problem resolution practices and procedures applicable regulations systems and procedures
- Excellent telephone interpersonal and verbal communication skills
- Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls
- Ability to identify and resolve/escalate complex problems
- Proficient keyboard and computer skills especially Microsoft Office applications
- Proven commitment to high quality customer service
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.
Benefits:
We offer an exciting fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
Required Experience:
Junior IC
Employment Type
Full-Time
