Senior Support Engineer
Job Location:
Austin, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable secure and maintainable.
Integrating seamlessly with Claude Code Codex Cursor GitHub Copilot Gemini and Devin we help over 75% of the Fortune 100 build trusted reliable compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.
We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia ServiceNow Goldman Sachs AstraZeneca and Ford Motor Company count on us to provide independent explainable consistent review and governance of their AI-generated code via products like:
SonarQube: The worlds leading AI code review and verification platform.
SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair.
SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective.
Our team operates across global hubs in Austin Bochum Dubai Geneva London Singapore Tokyo and Washington D.C. We move with a mindset we call CODE:
Committed to our customers and community.
Obsessed with quality.
Deliberate in our decisions.
Effective as one team.
With over $400M in revenue and profitable fast-paced growth we are building the backbone of the AI software revolution. If youre hungry to have an impact want to build at a fast pace and ready to work at the forefront of AI we want to hear from you.
- You will manage the full lifecycle of employee IT support from onboarding to offboarding for a global company. This includes handling IT equipment logistics user access management and ensuring data integrity.
- Youll serve as a senior point of contact for daily IT incidents and service requests resolving issues and identifying long-term solutions. Your role involves providing on-site and remote support including potential travel to different office locations to assist with expansions or cover absences.
- A key part of your work will be creating and maintaining comprehensive documentation to empower users and streamline internal processes. Youll also manage relationships with IT vendors and drive continuous improvement by analyzing support data to enhance tooling and policies. Finally youll oversee physical security systems such as access control and security cameras.
- 10 years of progressively responsible experience in a technical support or engineering role. This is a senior position influencing global strategy; it requires a deep proven track record in global fast-moving organizations.
- Proven ability to handle complex high-profile and critical customer issues. This includes managing and driving a resolution for technical problems that have been escalated through multiple tiers of support.
- Demonstrated experience in a leadership or mentorship capacity. This is crucial. The Principal Engineer isnt just an individual contributor; they are a knowledge multiplier who trains and elevates the skills of others on the team.
- Experience in a problem prevention and root cause analysis role. A Principal Engineer doesnt just fix problems; they identify and address the underlying issues to prevent them from recurring. This includes analyzing trends identifying system bottlenecks and proposing long-term solutions.
- Experience in creating and implementing support processes and best practices. This includes developing internal documentation standard operating procedures and knowledge base articles that improve team efficiency and customer outcomes.
- Demonstrated success in leading and driving continuous improvement efforts. This could be a project to automate a repetitive task improve incident response time or streamline a troubleshooting process.
- Deep Subject Matter Expertise (SME): Possesses an expert-level understanding of end-user infrastructure and corporate domain architecture.
- Advanced Troubleshooting and Debugging: Ability to navigate complex systems analyze logs and traces develop ad hoc reporting.
- System-Level Thinking: deep architectural views of how different systems and components interact with each other to provide a service to our internal customers. This is about seeing the big picture of the IT infrastructure not just a single endpoint.
- Automation and Scripting: familiar with at least one scripting language (e.g. Python PowerShell) to automate tasks create diagnostic tools and improve operational efficiency.
- Cloud and Infrastructure Knowledge: A strong understanding of cloud platforms (AWS Azure GCP) virtualization networking and security concepts.
- Familiarity with evaluation and support of AI tools for Helpdesk and Customer workflows.
- Data Analysis: passion for analyzing available data and system metrics (e.g. using tools like Datadog Splunk) to identify trends pain points and areas for improvement.
- Mentorship and Coaching: Track record of success teaching guiding and developing the skills of junior and senior support engineers.
- Strategic Communication: Excellent written and verbal English communication skills with the ability to articulate complex technical concepts to both technical and non-technical audiences including senior leadership and customers.
- Proactive and Self-Driven: A self-starter who takes ownership of issues and actively seeks out opportunities to improve processes and prevent future problems.
- Consensus Building: The ability to lead and influence diverse technical solution teams building consensus across multiple viewpoints and priorities.
- Flexible comprehensive employee benefit package.
- We encourage usage of our robust time-off allocations. You will receive 23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date) with additional time provided for sickness life events and holidays.
- We offer an exciting 401(k) plan that has a 4% match fully vested on day one of participation.
- Generous discretionary Company Growth Bonus paid annually.
- Fully paid parking in the heart of downtown Austin Texas.
- Global workforce with employees in 20 countries representing 35 unique nationalities.
- We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
- Monthly catered events and team events.
At Sonar we believe that our diversity is our strength. We are a global company that values and respects different backgrounds perspectives and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants regardless of race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
If you need any accommodation please reach out to us at emailprotected.
All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date.
We do not currently support visa candidates in the US.
Applications that are submitted through agencies or third party recruiters will not be considered.
Required Experience:
Senior IC
Key Skills
- Cluster
- B2C
- Cost Estimation
- External Audit
- Concrete Pump
About Company
Bad code is risky business. AI-generated or written by humans, Sonar ensures top-tier code quality & security. Protect your organization from bugs and vulnerabilities that jeopardize customer trust, damage your reputation, and undermine developer experience.
