Key Account Manager Paris or Barcelona
Key Account Manager Paris or Barcelona
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Job Description
As a Key Account Manager at rzilient you will be the primary custodian of our most strategic client relationships. You will blend commercial acumen with deep technical understanding of IT services and SaaS solutions to ensure our key accounts receive maximum value and that we grow alongside them.
You will drive account strategy technical enablement upselling/cross-selling opportunities and long-term partnership development. Your role is pivotal to both our commercial success and our ability to deliver technically robust scalable solutions to our clients.
What Youll Be Doing
Strategic Accounts Leadership
Develop and execute tailored account plans for high-value customers aligning with their business goals and IT roadmaps.
Act as the trusted advisor to C-level and technical stakeholders bridging the gap between business outcomes and technical capabilities.
Proactively identify upselling and cross-selling opportunities across our IT services portfolio to drive sustainable revenue growth.
Technical & Market Expertise
Maintain a strong grasp of our IT and SaaS solutions architectures and integrations to guide clients through complex deployments.
Analyze local market signals technology trends and competitive landscapes to inform account strategy and position rzilient as an innovation partner.
Translate technical concepts into clear business value propositions for non-technical stakeholders.
Partnership Development & Stakeholder Management
Build multi-level relationships within client organizations from operational teams to executive sponsors and technical decision-makers.
Develop and manage partnerships with integrators technology partners and ecosystem players that enhance our value to key accounts.
Lead negotiations and secure long-term agreements that benefit both the client and rzilient.
Operational & Cross-Functional Execution
Work closely with Product Engineering and Customer Success teams to ensure seamless delivery and continuous improvement of IT services.
Champion the voice of the customer internally influencing product roadmaps and service enhancements.
Monitor service performance and proactively address risks or issues impacting account satisfaction.
Data-Driven Reporting & Forecasting
Track and analyze key account metrics including revenue growth retention service performance and satisfaction scores.
Provide regular strategic reports to leadership on account health pipeline and expansion opportunities.
Use CRM and analytics tools to manage account activities forecast revenue and identify trends.
Required Experience:
Manager
Employment Type
Full-Time
