Account Manager
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Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About AirDNA
We built AirDNA to solve a problem: how do you make smart short-term rental decisions when theres too much guesswork and not enough good data
What started in a garage in California in 2015 is now a global team helping thousands of people from aspiring hosts to major real estate firms make confident choices about where to invest what to charge and how to grow.
Our mission is simple: give people the tools they need to build freedom through short-term rentals. Whether that means buying their first Airbnb or scaling a portfolio were here to help unlock financial independence and growth.
We track 10M listings in 120000 markets and our platform is trusted by users in over 100 countries. Its big data made useful.
In 2024 AirDNA acquiredUplisting a powerful property management software that helps hosts and operators manage listings across Airbnb Vrbo and other platforms. With features like channel management automated messaging dynamic pricing task coordination and financial reporting Uplisting expands our mission to support every stage of the short-term rental journey from investment to operations.
The AirDNA team
Were a curious driven and kind group of humans who genuinely love what we do. Our values Happy Hungry Honest guide how we show up for our customers and for each other.
Want to see what that looks like in action Youll get a feel once you meet us.
We welcome applicants from all backgrounds and encourage you to apply even if you dont check every box. Passion potential and perspective matter here.
The Role:
As an Account Manager you will be responsible for retaining revenue and identifying upsell opportunities within your customer base. This role combines account management and customer success ensuring customers achieve measurable ROI from our products. You will act as a trusted advisor leveraging industry expertise and product knowledge to foster long-term relationships drive customer satisfaction and mitigate churn risks. The AirDNA Account Manager is a driven professional with strong commercial acumen strategic thinking and collaboration skills dedicated to driving business growth and customer satisfaction.
Heres what youll get to do:
- Onboard and Engage Customers: Ensure new customers are onboarded within 72 hours and conduct check-ins during the first 90 days to address needs and issues.
- Own your Book of Business end-to-end taking full responsibility for driving retention adoption and expansion across your accounts.
- Manage Renewals & Upsells: Proactively reach out 90 days before renewal prioritize meetings over emails and identify upsell opportunities to increase ARR.
- Monitor & Reduce Churn: Analyze churn trends incorporate insights into QBR reports and take proactive steps to mitigate risks.
- Provide Product & Stakeholder Training: Keep clients informed on product updates and provide necessary training to key stakeholders for effective platform use.
- Resolve Customer Issues & Improve Account Health: Take ownership of customer problems escalate as needed and focus on improving at-risk accounts.
Heres what youll need to be successful:
- Full proficiency inEnglish both verbal and written.
- 2 yearsof experience in SaaS or B2B environments. Account Management experience is a plus but not required.
- Strong commercial mindset and interest in sales with the ability to learn quickly how to manage renewals identify upsell opportunities and handle customer objections effectively.
- Strongcommunication skills both written and verbal with the ability to build rapport and trust.
- Highlyorganized and detail-oriented with a sense of accountability and theability to prioritize high-impact activitiesthat drive revenue and customer value.
- Proactive mindsetwith strong ownership of customer health identifying high-risk accounts early and taking steps to support retention.
- Comfortable with data: experience in or an eagerness to learn how tointerpret and explain datato support customer decisions and deliver meaningful value throughout a partnership with a customer.
- Ability toproblem-solve quickly and efficiently addressing customer inquiries and troubleshooting issues.
- Ability toact as a strategic advisorby understanding customer goals and staying informed about industry trends and challenges sharing insights and proactively guiding accounts toward long-term success.
- Willingness to continuouslylearn and stay informedabout industry trends and customer challenges.
Heres what you can expect from us:
- OTE range 45000 - 50000 EUR annually
- Indefinite contract
- 36 holidays per year
- 62 days to work from anywhere!
- Continuing education stipend
- 150 EUR to spend with Cobee card available monthly for public transport daycare pension plan restaurants and health insurance
- Health insurance with AXA (Vision Dental included)
- Language lessons with Preply (French-Italian-Spanish)
- Individual growth plan to progress in the role
- Standard working hours from 11 am to 7 pm
- A fun and sunny office with big terraces
- Talented international team and a vibrant work environment
- Team building events
- Dog friendly office!
Hiring Process:
- First stage: Virtual interview with the People Team at AirDNA (Online-30min)
- Second stage: Show & tell (short 3-5min video written task)
- Third stage: Meet the Hiring Manager (Online-30min)
- Fourth stage: Case Study Meeting with SVP of Sales and Hiring Manager (45min)
- Final stage: Onsite Meeting with HM and Peers (50min)
- Post-offer / Pre-employment: Reference and employment verification check
- Ideal start date: Q1
45000 - 50000 a year
At AirDNA we believe that a diverse team is a key part of building a great company. If you want to work with us we want to hear from you. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
AirDNA seeks to attract the best-qualified candidates who support the mission vision and values of the company and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race color creed religion sex age national origin citizenship sexual orientation gender identity and expression physical or mental disability marital familial or parental status genetic information military status veteran status or any other legally protected classification. Thecompany complies with all applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which the company operates. This applies to all terms conditions and privileges of employment including but not limited to: hiring assessments probation placement benefits promotion demotion termination layoff recall transfer leave of absence compensation training and development social and recreational programs education assistance and retirement.
We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request AirDNA will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to AirDNA or a threat to these individuals others in the workplace or the company as a whole. To request accommodation please emailemailprotected. Please allow for 24 hours to process your request.
By applying for the above position you will confirm that you have reviewed and agreed to ourData Privacy Notice for Applicants.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
About Company
AirDNA tracks the performance data of 10M Airbnb & Vrbo vacation rentals. It offers short-term rental data analysis on Airbnb occupancy rates, pricing and investment research, and more.
