Head of CRM Engineering & Governance

About Factorial

At Factorial were building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR finance and operations freeing teams from manual processes so they can focus on what really matters: leading growing and taking care of their people.

With over 1200 employees across 7 markets we serve 700 000 users and are one of the Europes fastest-growing SaaS companies backed by top-tier investors and proudly headquartered in Barcelona.

We believe in bold goals radical ownership and inclusive collaboration. If youre excited to shape the future of business management technology wed love to meet you.

What Youll Do
Were looking for a Head of CRM Engineering & Governance - a strategic and hands-on leader who can build a robust CRM governance framework design a scalable architecture and empower GTM teams (Marketing Sales Customer Success) to operate autonomously within well-defined standards.

Key Responsibilities

CRM Governance

• Define implement and maintain data governance standards: data structures naming conventions validations deduplication normalization and overall data quality.
• Establish roles permissions access policies security standards and compliance with GDPR and other regulations.

Architecture & Scalability

• Design CRM object and data architecture aligned with GTM strategy.
• Ensure the architecture is scalable flexible and easy to maintain.

GTM Team Autonomy Operations

• Define criteria that allow GTM operations leads to create/edit objects without relying on the central CRM team.
• Produce documentation playbooks and standards to ensure clarity and consistency.
• Oversee periodic audits to maintain alignment and high data quality.

Integrations & Automation

• Manage technical integrations (REST APIs iPaaS like Zapier or n8n webhooks) across Marketing Sales and Customer Success tools.
• Automate critical workflows to reduce manual effort increase productivity and accelerate processes.

Project & Change Management

• Prioritize high-impact CRM initiatives.
• Drive adoption: UAT training documentation.
• Coordinate with stakeholders in Marketing Sales CS and Product to align expectations roadmap and delivery.

Team Leadership

• Build and lead a CRM governance and technical team (architects admins data stewards integration engineers).
• Mentor the team set KPIs review performance and foster a culture of continuous improvement and quality.

What You Bring

Experience

• 5 years in technical leadership RevOps or CRM roles in fast-growing SaaS companies.
• Proven experience with HubSpot (preferred) Salesforce or other platforms requiring governance and customization.

Technical Skills

• SQL for data analysis integrity and reporting.
• Experience with APIs automation and no/low-code tools (Zapier n8n or similar).
• Deep understanding of data modeling object relationships and CRM performance.

Leadership & Autonomy

• Experience managing teams delegating defining standards and promoting autonomy without losing control.
• Excellent communication skills to translate technical solutions into business impact.

Analytical Mindset & Quality Orientation

• Data-driven focused on metrics hygiene and continuous improvement.
• Ability to move fast without compromising scalability and sustainability.

Why Join Us

• Be the architect of a governed CRM and a GTM stack designed to scale with us to 1B in revenue.
• High executive visibility: your work will directly impact our global growth strategy.
• Join a collaborative fast-paced environment where innovation autonomy and speed are highly valued.