Contrat de 12 Mois

Principales Fonctions et Responsabilites:

• Servir de principale personne-ressource pour les patients
• Communiquer avec les patients pour recueillir de linformation et les renseigner sur les services offerts par le programme
• Servir dexpert en remboursement dans le territoire qui lui est confié
• Renseigner les patients sur les services du programme y compris sans sy limiter une formation sur lauto-injection les options en matière de pharmacie et le soutien au remboursement
• Assurer la coordination des services aux patients en temps opportun pour offrir un accès rapide et continu au traitement
• Travailler en collaboration avec les autres membres de léquipe dans divers rôles pour coordonner le cheminement du patient et assurer lintégration du patient
• Gérer tous les aspects de la couverture pour maximiser et maintenir la couverture dassurance du médicament dordonnanceInteragir régulièrement avec les compagnies dassurance les pharmacies et dautres professionnels de la santé pour offrir un soutien optimal en matière de remboursement
• Coordination des ordonnances (initiales et renouvellements)
• Signaler les effets indésirablesAutres tâches connexes qui lui sont confiées

12 Month Contract

Primary Duties and Responsibilities:

• Key point of contact for patients
• Contact patients to gather information and educate patients on program services
• Be a reimbursement expert in his/her assigned caseload territoryEducates the patient on program services including but not limited to injection training pharmacy options and reimbursement support
• Ensure coordination of patient services in a timely manner resulting in a rapid and continuous access to therapyWorks collaboratively with other team members in various roles to coordinate the patient journey and ensure patient onboarding
• Manage all aspects of coverage to maximize and maintain prescription drug coverage
• Regularly interacts with insurance companies pharmacies and other healthcare professionals to provide optimal reimbursement support
• Coordination of prescriptions (initial and renewal)Adverse Event reporting
• Ad hoc duties as assigned

#LI-SH1

Experience et Niveau dEducation Requis:

Exigences:

• Diplôme détudes postsecondaires ou grade dassocié ou une combinaison équivalente détudes et dexpérience
• Bilinguisme (anglais/français) est un atout (obligatoire pour les postes au Québec)
• Expérience du service à la clientèle

Atouts:

• BaccalauréatExpérience dans le domaine du remboursement par des tierspublics ou privés du contexte de centres dappels ou des ventes de la gestion des soins du soutien clinique au sein de lindustrie pharmaceutique ou toute expérience connexe
• Expérience du service à la clientèle
• Compréhension de linformation médicale
• Connaissances des programmes de remboursement publics privés et fédéralExpérience de lutilisation du système CRM.
• Bonnes aptitudes de gestion de projetsConnaissance de

Minimum Skills Knowledge and Ability Requirements:

• Exceptional customer service skills and phone etiquette
• Detail and result oriented
• Strong analytical and organizational skills
• Excellent time management skills & sense of urgency
• Ability to collaborate effectively with program associates
• Ability to work autonomously in a remote setting
• Ability to manage multiple tasks and priorities at once
• Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
• Strong computer skills and knowledge of Microsoft Office
• Ability to adapt to change and ambiguity
• Adhere to Performance Standards and Procedures required by the program

The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers patients or peers from cross-functional teams.

Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients des patients ou des pairs unilingues anglophones déquipes interfonctionnelles

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment requested Cencora will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.

Affiliated Companies: