Licensing Examiner I

Everett - USA

Yearly Salary: $ 58497 - 71122

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

The Snohomish County Auditors Office is seeking a team-oriented collaborative individual to be part of our Licensing Division team. If you are committed to providing great customer service and want to acquire expertise related to a vital government service then this job opportunity may be for you!

The Licensing Division registers vehicles vessels and mobile homes issues renewal tabs and license plates and oversees the work of 16 private subagents performing work in Snohomish County. The work includes an important in-person operation so as a result telework opportunities are very limited.

Employees of the Auditors Office commit to the following: knowing and performing our jobs well; trusting that we all have good intentions; seeking the experience and perspective of others; showing kindness and patience with customers and colleagues; pursuing honest and considerate communication; and embracing opportunities for improvement.

The county offers a competitive salary generous benefits and a pleasant work environment. Please read on for more details!

Job offers are contingent on successful completion of employment verification and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States.
For any questions reach out to.

BASIC FUNCTION

To receive verify and process vehicle/vessel licenses title transactions and various business licenses; issue and reconcile accountable vehicle and business license inventory and collect appropriate fees; serve as customer service representative through front counter mail and phone assistance for licensing transactions.

Job Duties

STATEMENT OF ESSENTIAL JOB DUTIES

Reviews and processes complex license transactions; determines appropriate procedures to follow reviews documents for accuracy and compliance with state and county licensing laws and procedures.
Processes cash check and credit card transactions; prepares and reconciles daily operator and workstation financial receipts and reports.
Reads and reviews documents pertaining to vehicle/vessel ownership including court orders real estate deeds releases of interest and certificates of ownership for required legal elements; and issues new certificates of ownership.
Provides information and assistance and accurately responds to a variety of licensing questions from the public in person by telephone and in writing; directs public to other departments and agencies for license endorsements and approvals as necessary.
Accepts verifies and maintains inventory at workstation and conducts daily reconciliation of accountable inventory items; researches and corrects discrepancies.
Utilizes the Department of Licensings statewide computer system extensively as well as other applications to provide customer service cashiering and to conduct day to day licensing business.
Performs related duties as required.

Minimum Qualifications

MINIMUM QUALIFICATIONS

One (1) year experience in customer service; OR one (1) year experience in cash handling and cash drawer reconciliation; OR any equivalent combination of training and/or experience which provides the required knowledge skills and abilities. Must pass job related tests.

SPECIAL REQUIREMENTS

Within one year of hire date employee must become a qualified operator on the Department of Licensings statewide computer system. After qualification the employee will become a certified operator on the Department of Licensings statewide computer system after completing 1800 hours of state licensing work.

PREFERRED QUALIFICATIONS

Prior vehicle licensing experience. Coursework or further education in business public administration or any related field preferred.

Additional Information

KNOWLEDGE AND ABILITIES

Knowledge of:

customer service practices and methods
cashiering methods and balancing techniques
office practices and procedures
basic accounting practices
Microsoft Office applications
basic computer and database skills

Ability to:

learn and perform complex vehicle/vessel transactions
retain current and learn new licensing procedures
read and comprehend legal documents such as court orders warranty deeds guardianship powers of attorney and ownership documents
read comprehend and implement state and county licensing laws and procedures;
establish and maintain effective working relationships with supervisors peers and the general public
present a professional attitude and appearance
follow oral and written instructions
communicate effectively orally and in writing
take initiative and exercise good judgment
work well under pressure
assist the public in a tactful and courteous manner
function effectively in a team-oriented environment
perform data verification and make corrections when necessary
operate with a high degree of accuracy
participate in continuous improvement activities within the division/office
provide exemplary customer service
calculate and tender fees make change and balance funds with daily reports

PHYSICAL REQUIREMENT

Lifting boxes weighing up to fifty-five (55) pounds is required. The ability to stand and/or sit for four (4) hours or more at a time is required. The ability to keyboard for four (4) hours or more at one time is required.

SUPERVISION

Employees are self-directed in carrying out daily transactions and recurring assignments. Receives general supervision from the Licensing Lead and/or Licensing Supervisor. Work is periodically reviewed to ensure conformance with policies procedures laws and required level of accuracy.

WORKING CONDITIONS

The work is performed in an office environment with customer service counters.

Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.
EEO policy and ADA notice

DescriptionThe Snohomish County Auditors Office is seeking a team-oriented collaborative individual to be part of our Licensing Division team. If you are committed to providing great customer service and want to acquire expertise related to a vital government service then this job opportunity may be...