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Key Purpose: key Management of Contact for the Customers during order & Project domains management processes & its Objectives
Management Responsibilities:
Adopt implement & maintain domain strategies related to Order to Cash.
Strategic framework
strategic plan & allignment
Assess current state
Analyze gaps between current and future state
Define/adopt operational objectives and milestones incl. strategy effectiveness measurement
Define process risks incl. mitigation measures and opportunities
Define contingency action plans for major risks
Define actions and schedules
Allocate budget
Realign actions and schedules
Implement strategy - Communicate strategy and objectives
Implement strategy reporting
Engage staff and stakeholders
Create strategy implementation report
Analyze feedback on strategy
Monitor strategy adoption and relevance.
Functional Responsibilities:
Ensure excellent customer satisfaction through delivery of projects to the agreed cost time scope quality and security constraints
Proactively manage customer relationships to achieve high levels of customer satisfaction
Manage the portfolio of projects and programs
Develop and maintain high performance team with proper guidance and supervision
Drive continuous improvement of project management processes and practices
Establish regular clear and consistent channels of communication at all levels (cross functional) within the organisation
Contribute for functional and business improvement and use of development methodologies.
Adopt roll out & maintain best working practices and workflows to ensure service excellence.
Prepare and Maintain MIS reports for effective business decisions
Maintain successful functional contribution in 3rd party assessments/ audits
Responsible for ensuring and improving the company and 3rd party safety performance on Project deliveries
All other special tasks assigned by the management as and when necessary.
Qualification: . or . PMP certification added advantage
Full-time