Customer Experience (CX) Representative Gulf Coast
Customer Experience (CX) Representative Gulf Coast
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Job Description
Location:
Tulsa OK - W. 7th St. - Management - Central BSCHow will you CONTRIBUTE and GROW
The Customer Experience (CX) Representative is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts and resolving customer issues related to billing pricing cylinder discrepancies cash applications as well as various other customer issues. The CXR will effectively communicate and support the Divisions collection goals while providing quality customer service. The CXR will obtain an understanding of Company policies and procedures and will actively pursue knowledge of skills and tools to be used in all collection efforts. Recognition of significant credit risks and escalation of these matters are critical. Collection efforts are time sensitive requiring excellent skills in organization and management of time efforts and resources. From time to time research will be required the CXR will employ skills and resources to achieve a thorough understanding of information.This position has a hybrid work arrangement with scheduled days in our downtown Tulsa office combined with days available to work from home after initial training.
Airgas is Hiring for a CX Specialist in TulsaOK !
At Airgas we RESPECT HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.
We are looking for you!
Strong passion for fostering an environment of Diversity Inclusion and Respect.
Experience with developing contributing and supporting Airgas commitment to a World Class Service exceeding customer expectations and building brand loyalty.
Schedule: M-F (Hybrid)
Excellent Benefits: Airgas offers a full benefits package that includes: Medical Dental Vision Life AD&D Short Term and Long Term Disability Insurance Vacation Sick Paid Holidays 401(k) Retirement Plan with company match Tuition Assistance and much more! Benefits Start after 30 days of employment
Recruiter: Natasha Walker / /409.926.8296
Identify account risks potential credit problems spotting AR trends disputes and other customer issues. Service oriented effective communications follow up skills critical thinking team player conflict resolution skills adaptability active listening decision making extreme ownership and empathy.
Communicates potential risks to CX Supervisor as well as field contacts (Branch Manager Account Manager Area Sales Manager or District Manager).
Escalate significant matters to Accounts Receivable Supervisor and up.
Contact customers regarding invoices/accounts which are past due. Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.
Review/release/escalate sales on a routine basis throughout the work day.
Prioritize portfolio so collection efforts result in maximum benefits. Watch for key indicators when a customer account is falling behind becoming delinquent.
Maintain quality relationships with branch managers account managers district managers and AVPs. These relationships can be critical with collection efforts. Involve regional collections managers when possible and keep them informed of issues at all times.
Documentation is critical log conversations e-mails and other communications. Organize documentation to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.
Identify errors and discrepancies on customers accounts. Create investigate and resolve disputes from beginning to end.
General understanding of all other CX disciplines: cash apps data integrity account set up credit tax cylinder assets analytics disputes credit memos pricing
Utilize customer service skills at all times to ensure collections efforts do not impair customer relationships.
Special projects and other duties as assigned.
Are you a MATCH
High school diploma or equivalent.
Some commercial collection experience is preferred.
Experience with SAP and/or ERP systems a plus basic Excel/Google Sheets experience.
A proven track record of success in prior collection roles a plus.
An ability to see the collections operation as a financially oriented customer service function which balances cost control with support for the business.
The candidate must be able to problem solve and quickly research solutions
The successful candidate must have a strong client service mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
Bilingual (Spanish) a plus but not required.
Ability to manage multiple priorities.
Benefits
We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical dental and vision plans vacation sick time floating holidays and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents offering generous paid time off for the birth or placement of children.
Additionally we offer our employees a 401k plan with company matching funds tuition reimbursement discounted college tuition for employees dependents and an Airgas Scholarship Program.
Your DIFFERENCES enhance our PERFORMANCE
At Airgas we are committed to building a workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their race gender sexual orientation religion disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
About Airgas
Airgas an Air Liquide company is a leading U.S. supplier of industrial medical and specialty gases as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18000 associates Airgas fosters a culture of safety customer success sustainability and innovation. Airgas associates are empowered to share ideas take initiative and make decisions.
Airgas is a subsidiary of Air Liquide a world leader in gases technologies and services for industry and healthcare. Present in 60 countries with approximately 66500 employees Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas you matter and so does the work you do. As a member of our team you play an important role in the success of your team making sure our products are created sustainably and delivered safely and turn youll find a welcoming workplace where youre valued for who you are and where you can fill your potential while growing a fulfilling career whatever path you choose.
Equal Employment Opportunity Information
We are an equal opportunity employer. We welcome all qualified applicants regardless of race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.
Airgas an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact us by email at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
