Outreach Case Manager III D.R.I.V.E

Program Overview

The Catholic Charities Direct Rapid Intervention for Vehicle Exits (D.R.I.V.E.) LV Buy Back Program serves low-income families currently living in recreational vehicles (RVs) in San Francisco. The program is designed to rapidly transition families experiencing vehicular homelessness into permanent housing and prevent at-risk families from becoming homeless.

Salary: $28.00-$31.08 per hour

Location: Onsite 5 days a week.

Position Summary

The LV Outreach Case Manager plays a vital role in engaging individuals and families experiencing vehicular homelessness. This position provides street-based outreach engagement and case management support to residents living in large vehicles (RVs motorhomes trailers). Outreach Workers connect participants with resources assist with Large Vehicle Refuge Permits and Buyback Programs and support pathways to housing stability. The role requires a strong commitment to harm reduction trauma-informed care and cultural humility in all client interactions.

• Conduct regular street-based outreach to individuals and families living in large vehicles.
• Build trust and maintain consistent relationships to support assessments and program enrollment.
• Distribute educational materials about City parking restrictions program services and Good Neighbor policies.
• Collaborate with Neighborhood Street Teams to identify outreach priorities and coordinate engagement.

• Clearly explain program benefits requirements and next steps to participants.
• Provide written and verbal information on the LV Buyback Program Refuge Permits and housing-focused case management.
• Support participant understanding of compliance requirements related to permits and program participation.

• Conduct assessments and determine eligibility for case management permits and LV Buyback.
• Complete intakes enrollments and service plans in the ONE System and LV Database.
• Assist participants with documentation needed for housing readiness (ID verifications applications).

• Develop individualized housing-focused service plans with participants.
• Provide referrals and linkages to benefits shelter health behavioral health and employment services.
• Support participants in overcoming barriers to housing including securing documents and financial assistance.
• Facilitate shelter placements and accompany participants to critical appointments as needed.

• Assist with administration of the LV Buyback Program including applications agreements and vehicle assessments.
• Issue and monitor LV Refuge Permits ensuring participant compliance with policies.
• Maintain accurate and timely records in required databases.
• Partner with City agencies service providers and Neighborhood Street Teams to coordinate care.
• Participate in daily huddles case conferences and program meetings.
• Respond to 311 complaints and support participants in maintaining compliance with Good Neighbor Policies.

Qualifications

Education & Experience:

• BA degree and one year of related experience preferred; or AA degree and two years of related experience.
• Minimum of one (1) year of experience providing direct services to people experiencing homelessness or related experience.
• Experience working with families in crisis and locating/maintaining affordable family housing.
• Previous case management or housing navigation experience preferred.
• Lived experience of homelessness valued.

Knowledge Skills & Abilities:

• Strong interpersonal and communication skills with the ability to build rapport and trust with vulnerable populations.
• Commitment to harm reduction trauma-informed care equity-based practices and cultural humility.
• Strong coordination and organizational skills with the ability to prioritize tasks and manage sensitive information.
• Knowledge of community resources for families transitioning from homelessness including San Franciscos homeless services and housing systems.
• Knowledge of issues facing homeless families including substance use mental health and crisis intervention strategies.
• Ability to assess emergencies and respond appropriately by accessing medical and social systems.
• Knowledge of mandatory reporting requirements for those working with children.
• Achievement-oriented client-centered and team-oriented with strong organizational awareness.
• Demonstrates cultural competence and the ability to work effectively across diverse populations.

Technical & Language Requirements:

• Functional knowledge of Microsoft Office and databases; ability to maintain accurate documentation.
• Ability to design systems and processes to track data and monitor progress.
• Must be able to read and write English; ability to communicate clearly in both verbal and written forms.
• Bilingual in Spanish required (English/Spanish fluency strongly preferred).

Other Requirements:

• Must be able to drive and have access to a reliable vehicle for home visits (mileage reimbursed).
• Personal cellphone required for Multifactor Authentication (stipend provided).
• Comfortable working outdoors in diverse neighborhoods and conditions.
• CPR/First Aid certification (or willingness to obtain upon hire).
• TB clearance required prior to hire.

• Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Clearances Required Before the First Day of Employment:

Responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

Is responsible for accurate and timely submission of case records.

Serves on a quarterly case record review committee for Performance and Quality Improvement

Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Frequent bending standing stooping kneeling reaching twisting and walking.
• Frequent lifting pushing and pulling.
• Frequent Repetitive motions: Making substantial movements (motions) of the wrists hands and/or fingers.

• Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is required for this position.

If driving a car is required for the position the incumbent must have a valid California drivers license and be able to provide proof of DMV record and personal insurance (if required.)

The work environmental characteristics described here represent those encountered by an employee while performing the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.

• Must enter private residences (RVs or LVs) during client home visits finding/housing search.
• Occasionally exposed to outside weather conditions.
• Noise level in the work environment is usually moderate.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity shouting running away self-harm and violence.
• The worker is occasionally exposed to perfume or scents in personal care products used by employees clients and visitors.
• The worker is subject to outside environmental conditions: No effective protection from weather.
• The worker is subject to noise: Noise in the work environment can be moderate to excessive.

• Occasional need to interact with clients who may be expressing anger both appropriately and inappropriately and to manage the client environment in a way that will avoid further escalation of any inappropriate behavior
• This job requires some weekends and evenings as needed.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race color creed religion national origin ancestry age sex sexual orientation gender identity legal domicile status veteran status disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance we will consider qualified applicants with arrest and conviction records for employment.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race color creed religion national origin ancestry age sex sexual orientation gender identity legal domicile status veteran status disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance we will consider qualified applicants with arrest and conviction records for employment.

Required Experience:

Manager