Career opportunities Designer MyKLM Employee Portal

Introduction

Get on board for your next challenge as a Designer at KLM! Youll collaborate with product teams on innovative digital solutions. Whether youre researching user needs creating new features or improving existing interactions youll have a direct impact on the employee experience. At KLM youll have the opportunity to further develop your skills and contribute to the digital future of aviation.

What are you going to do

From cabin crew to baggage handlers and from office staff to gate agents: as aProduct Designer your challenge is to ensure that all KLM employees can perform their jobs as effectively as possible - wherever they this role you connect with users to truly understand their processes and needs and you improve the way they work with new ideas concepts and designs.

• You conduct both quantitative and qualitative research to gain insights into the user experience.
• You create prototypes and concepts that contribute to the development of new products and features.
• You test and refine designs through user testing to ensure the solutions meet users needs.
• You work closely with your team of business analysts and engineers toward the go-lives of your new products and enhancements.
• You maintain a continuous feedback loop with users.

In the coming periodwewill gradually transition from the existingMyKLM employee platformtoServiceNow this role you will help shape that process and design the brand-new employee experience together with all stakeholders.

Where do you land

Youll become part of theData & Technology Business Platform People Technology & Intelligence.Our platform is responsible for the entire digital employee experience from recruitment to offboarding. With our products we support all KLM employees and specifically our colleagues in HR enabling them to work as efficiently and pleasantly as possible.

Our goal is to continuously improve our products and develop new innovative solutions. As a Designer youll work in one of twelve cross-functional product teams alongside business analysts and engineers. Youll also collaborate closely with other Designers in our department the Director of Product and various stakeholders within and outside addition youll be part of KLMs broader Design community.

Your profile

Youre an enthusiastic Product Designer who loves to explore the complex world of KLMs B2E services. Youre not afraid to be the voice of the user in a multi-disciplinary development team. Youre a curious and responsible person and youve got it in you to help us look at our digital landscape from a new point of view.

You also have:

• 2-5 years of experience working on UX design projects applying a wide range of design processes methodologies and deliverables;
• a bachelors degree level in design or a related discipline or equivalent professional design experience;
• a passion to continuously improve the users experience;
• the desire to develop a deep understanding of the users by observing and conducting various iterative user research methods;
• the ability to come up with creative and innovative designs based on research and feedback from users and stakeholders;
• a proven track record in collaborating with software engineers to implement your designs;
• great communication and organizational skills and comfortably take ownership;
• an open mind to critical feedback and the ability to reflect on your own work;
• a positive and self-motivated attitude paired with impeccable problem-solving skills;
• flexibility on using different tools and adjusting different methods based on projects context and stakeholders;
• Extended knowledge of Figma design and prototyping;
• Experience with using a design system contribution and maintenance;
• (Plus) Prior experience with ServiceNow (e.g. Employee Center/HRSD/UI Builder) or similar enterprise employee portals;
• Fluency in English (Dutch is a plus but not a prerequisite).

There is no sponsorship available for this role.

Competencies