Medical Specialty Services Technician
Medical Specialty Services Technician
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Job Description
At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Summary
The Specialty Services Technician acts as Trusted Advisor to STERIS Customers in service of cleaning large hospital sterilizer equipment as part of a high performing team. The Technician provides on-site cleaning services and simple maintenance on complex mechanical electro-mechanical and electronic units in a high stress healthcare environment. The Technician pro-actively interacts and communicates concerns updates repairs and service enhancement opportunities with Customers Field Service partners and contract administration team.
Travel
This is a field service role with very frequent travel most of which is in a company van that the Technician keeps at home. The territory covered is generally within a few hours drive but occasional travel to other territories sometimes by plane will also be required. The work hours in this full-time role will include some weekend days and shifts can vary between morning afternoon and night. A high degree of flexibility is required to accommodate our Customer needs.
What You Will Do as a Specialty Service Technician
- You will be accountablefor Customer satisfaction as a first point of contact through pro-active professional communication and commitment to resolving Customers issues/problems expediently.
- You will communicate effectively and proactively with Customers on preventative cleaning needs and associated scheduling and equipment details (arrival service status completion next steps). Establishes and maintains rapport with the Customer and other key decision makers to promote Sterilizer services.
- You will perform sterilizer cleaning function including changing required chemical ingredients; making adjustments to necessary chemicals; monitoring the cleaning process; maintaining appropriate pressures; maintaining and repairing the chamber cleaning equipment; handle transport and dispose of chemicals used in chamber cleaning according to safety protocols.
- You will work closely with the Scheduling Team Supervisor and Customer to plan efficient service routes within assigned territory and adhere to all coverage and service standards.
- You will troubleshoot and consult proper contact for any observed issues with equipment and systems components.
- You will utilize company-issued smart phone laptop and related software to perform administrative tasks including required documentation and reporting.
- You will be responsible for Company vehicle equipment and supplies and parts inventory including appropriate maintenance and escalation of issues for safe effective operation.
The Experience Skills and Abilities Needed
- High School Diploma or GED
- 3 years of work experience at least 1 year of which must be technical or service-related work (mechanical electrical plumbing HVAC construction automotive etc.). Customer service experience is also required.
- Associates degree or related certifications or military experience may be considered towards minimum years of work experience.
- Valid drivers license.
- Ability to work flexible hours (mostly outside normal business hours including overtime and weekends) with up to 75% travel overnight.
- Demonstrated proficiency with basic computer skills smart phone use etc.
Excellent interpersonal and Customer communication skills. - Strong organizational and problem-solving skills
- Ability to work independently without supervision.
- Field Service experience preferred.
What STERIS offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.
Here is a brief overview of what we offer:
- Extensive hands-on training and development
- Career progression path with growth and training opportunities
- Competitive pay
- Overtime opportunity
- Annual merit review and incentive plans
- Uniforms and all necessary tools provided
- Business travel and all related expenses paid
- Medical vision prescription dental and life insurance
- 401(k) with a company match
- Paid time off that accrues from day one and paid holidays
- Tuition assistance after one year of service
Pay range for this opportunity is$46112.50-$59675.00.This position is eligible forbonus participation.
Minimum pay rates offered will comply with county/city minimums if higher than range listed. Pay rates are based on a number of factors including but not limited to local labor market costs years of relevant experience education professional certifications foreign language fluency etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
Required Experience:
IC
Employment Type
Full Time
