Patient Services Coordinator II

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Why Join Us
Be part of a collaborative team that values professionalism compassion and efficiency. This role offers the opportunity to support both Medical Dermatology and Dermatology Laser and Cosmetic services contributing to a dynamic and patient-focused environment.

Join our high-volume ambulatory clinic as a Patient Services Coordinator II where youll be the primary interface between patients and providers. Under the general supervision of the Group Practice Administrator youll manage scheduling front desk operations and administrative support to ensure a seamless patient experience.

Job Summary

- Schedule reschedule and cancel appointments using Epic; manage referrals and pre-visit documentation.

- Perform check-in/check-out functions collect co-pays and reconcile petty cash.

- Coordinate MOHS surgical appointments and slide requests.

- Prepare charts and paperwork for clinic sessions; print provider notes and manage insurance referrals.

- Collaborate with nursing and physicians to streamline scheduling and resolve workflow issues.

- Maintain HIPAA compliance and patient confidentiality.

• Education: High school diploma required; associate or bachelors degree preferred.
• Experience: At least 1 year in a healthcare or medical office setting.
• Skills:
  • Strong organizational and multitasking abilities
  • Excellent interpersonal and communication skills
  • Proficiency with scheduling and billing systems
  • Ability to work independently and under pressure

Onsite

50 Staniford Street

Pay Range

$17.36 - $24.45/Hourly

Grade

3

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework