Dedicated Client Service Partner Arlington, VA Hybrid Cigna Healthcare
Dedicated Client Service Partner Arlington, VA Hybrid Cigna Healthcare
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Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY
Is service your passion Do you enjoy problem solving and helping others achieve the best outcome
We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our Cigna products benefits and claim processes. As the Dedicated Client Service Partner you can take your career to the next leveland have regular opportunities to present your big ideas. Want to make a difference
How youll make a difference:
As the Dedicated Client Service Partneryoure an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our onsite liaison and bringing key insights and program delivery opportunities to the Account Management Teams strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.
Requires onsite presence at least 3 days per week at 1201 Wilson Blvd Arlington VA 22209.
Responsibilities:
Deliver hands-on dedicated personalized support to the Client their employees and the HR Team
Respond to own and assist with escalated complex issues and inquiries from the Clients benefits delivery team and/or the employees. Including but not limited to complex claims authorizations denials appeals incentive issues etc.
You will provide education and guidance around plan offerings benefit optimization steerage as well as tool and resource navigation. This may include lunch and learn sessions presentations or general communication development in alignment with clients programs and services ( incentives discount programs health savings account etc.) offered
Manage new hire onboarding and open enrollment/health fair support
Assist with client wellness activities
Qualifications:
High School Diploma or GED required advanced degree preferred
3 years of experience in the Healthcare Industry Pharmacy or PBM highly preferred
Client facing experience preferred
Ability to manage multiple priorities and deadlines independently and pro-actively
Ability to negotiate manage expectations and creatively problem-solve effective client solutions
Ability to pivot seamlessly from customer interaction to client level updates communication and coordination
Excellent presentation skills
Previous success in delivering Customer and Client communications highly preferred
Candidate must meet travel requirements for this role
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position we anticipate offering an annual salary of 55300 - 92100 USD / yearly depending on relevant factors including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy balanced and feel secure. Thats why youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group.
About The Cigna Group
Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Employment Type
Full-Time
