Support Analyst Level 1

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Oversight

Oversight is the worlds leading provider of AI-based spend management and risk mitigation solutions for large enterprises. Based in Atlanta GA Oversight works with many of the worlds most innovative companies and government agencies to digitally transform their spend audit and financial control processes.

Oversights AI-powered platform works across our customers financial systems to continuously monitor and analyze all spend transactions for fraud waste and misuse. With a consolidated consistent view of risk across their enterprise customers can prevent financial loss and optimize spend while strengthening the controls that improve compliance.Learn More.

Position Overview: Job Purpose

The Support Analyst L1 provides technical assistance and support for Oversights products and services. Key responsibilities include proactive monitoring of critical client processes timely alerting of disruptions and restoring services within SLA requirements. This involves identification troubleshooting communication diagnosis and resolution.

Additional Responsibilities

Monitor internal processes and alert customers of service disruptions.
Troubleshoot complex issues involving SQL Shell Scripts proprietary data processes and Java applications.
Document steps and procedures for resolving customer data processing and analytics issues.
Maintain customer satisfaction by resolving problems within SLA requirements.
Work weekends as part of a shift assignment or on-call rotation.
Resolve data processing interruptions preventing end-user access.
Proactively inform customers of missing files data errors and resolutions.
Monitor system performance and uptime including network access and server availability.
Perform general troubleshooting at the application layer.
Triage and work on escalated support tickets from internal and external customers.
Communicate effectively and maintain positive relationships with all customers.
Collaborate with cross-functional teams for seamless system integration.
Ensure prompt action on tickets by documenting and identifying automation opportunities.
Continuously improve processes techniques tools and customer outcomes.
Stay updated on changes to company products tools and processes.

Qualifications

2 3 years of hands-on SQL Operations experience.
2 3 years of hands-on Unix Operations experience.
2 3 years of hands-on Application-Level Support.
Bachelors degree in Computer Science or related field preferred.
Experience with cloud technologies such as AWS Databricks and Snowflake is a strong plus.
Experience with SolarWinds Stonebranch Dynatrace or similar tools is a plus
Experience working with data automation tools.
Experience with popular T&E or financial systems is a plus.
Good interpersonal and presentation skills.

Skills

Candidate must have strong communication interpersonal and troubleshooting skills.
Candidate must be a self-starter able to work in a multi-tasked fast-paced environment.
Candidate just be able to work effectively in a team environment as well as independently.
Candidate must be organized and analytical with the ability to eliminate obstacles through creative and adaptive approaches.
Candidate must be flexible to work weekend support shifts on a rotational basis.
Candidate must be fully committed to conducting business with the utmost integrity and in full compliance with policies procedures and legal requirements.
Candidate must have experience with SQL and stored procedures.
Candidate must have basic knowledge of Advanced SQL functionality including (but not limited to) indexes table joins subqueries unions analytic functions etc.

This position is 100% remote with periodic travel to Atlanta GA for company events if necessary.

Required Experience:

About OversightOversight is the worlds leading provider of AI-based spend management and risk mitigation solutions for large enterprises. Based in Atlanta GA Oversight works with many of the worlds most innovative companies and government agencies to digitally transform their spend audit and financi...

About Oversight

Position Overview: Job Purpose

Additional Responsibilities

Monitor internal processes and alert customers of service disruptions.
Troubleshoot complex issues involving SQL Shell Scripts proprietary data processes and Java applications.
Document steps and procedures for resolving customer data processing and analytics issues.
Maintain customer satisfaction by resolving problems within SLA requirements.
Work weekends as part of a shift assignment or on-call rotation.
Resolve data processing interruptions preventing end-user access.
Proactively inform customers of missing files data errors and resolutions.
Monitor system performance and uptime including network access and server availability.
Perform general troubleshooting at the application layer.
Triage and work on escalated support tickets from internal and external customers.
Communicate effectively and maintain positive relationships with all customers.
Collaborate with cross-functional teams for seamless system integration.
Ensure prompt action on tickets by documenting and identifying automation opportunities.
Continuously improve processes techniques tools and customer outcomes.
Stay updated on changes to company products tools and processes.

Qualifications

2 3 years of hands-on SQL Operations experience.
2 3 years of hands-on Unix Operations experience.
2 3 years of hands-on Application-Level Support.
Bachelors degree in Computer Science or related field preferred.
Experience with cloud technologies such as AWS Databricks and Snowflake is a strong plus.
Experience with SolarWinds Stonebranch Dynatrace or similar tools is a plus
Experience working with data automation tools.
Experience with popular T&E or financial systems is a plus.
Good interpersonal and presentation skills.

Skills

Candidate must have strong communication interpersonal and troubleshooting skills.
Candidate must be a self-starter able to work in a multi-tasked fast-paced environment.
Candidate just be able to work effectively in a team environment as well as independently.
Candidate must be organized and analytical with the ability to eliminate obstacles through creative and adaptive approaches.
Candidate must be flexible to work weekend support shifts on a rotational basis.
Candidate must be fully committed to conducting business with the utmost integrity and in full compliance with policies procedures and legal requirements.
Candidate must have experience with SQL and stored procedures.
Candidate must have basic knowledge of Advanced SQL functionality including (but not limited to) indexes table joins subqueries unions analytic functions etc.