Services Director Fire & Life Safety

Dallas - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Were seeking an experienced results-driven Director of Service to lead our fire and life safety service operations. This role involves overseeing teams across multiple locations improving operational processes driving revenue growth and ensuring top-tier customer service and safety standards.

Key Responsibilities:

Lead fire sprinkler alarm and inspection service teams
Manage budgets revenue and performance metrics
Drive growth in service sales and national accounts
Ensure safety training quality control and process improvement
Oversee billing job costing and inventory management
Develop and mentor team members
Support strategic planning and technology adoption
Coordinate with cross-functional departments and leadership
Ensure effective communication internally and externally.
Comply with HR and safety procedures.
Conduct weekly team meetings with all relevant departments.
Monitor job status and manage materials rentals subcontractors and intercompany coordination.
Oversee timely billing and payment tracking.
Monitor division profitability and review change orders.
Set and track departmental growth goals annually.
Ensure compliance with all SOPs including job setup contracts POs etc.
Enforce inventory controls and optimize purchasing strategies.
Manage subcontractors and review invoices for approval.
Analyze and report on budget-to-actual job costing.
Drive labor productivity and quality assurance.
Conduct semi-annual leadership reviews on overhead costs.
Promote customer satisfaction and respond to survey feedback.
Work to reduce employee turnover and improve retention.
Oversee training and development programs at all levels.
Maintain expertise across all areas of the division.
Foster collaboration and a positive team culture across all offices and departments.

Requirements:

5 years in team leadership within fire/life safety or related field
Experience in fire sprinkler/alarm design sales or fieldwork preferred
Strong communication organizational and leadership skills
Proficiency in Microsoft Office and service management software
Commitment to company values: Safety Integrity Customer Focus Teamwork Humility Ownership

Physical Requirements:

Office and jobsite environments:
- Sitting standing bending walking.
- Occasional ladder use and PPE compliance.
- Use of hands for tools controls or equipment.
- Visual requirements: close and distance vision color vision peripheral vision depth perception and focus adjustment.

Were seeking an experienced results-driven Director of Service to lead our fire and life safety service operations. This role involves overseeing teams across multiple locations improving operational processes driving revenue growth and ensuring top-tier customer service and safety standards.Key Res...

Key Responsibilities:

Lead fire sprinkler alarm and inspection service teams
Manage budgets revenue and performance metrics
Drive growth in service sales and national accounts
Ensure safety training quality control and process improvement
Oversee billing job costing and inventory management
Develop and mentor team members
Support strategic planning and technology adoption
Coordinate with cross-functional departments and leadership
Ensure effective communication internally and externally.
Comply with HR and safety procedures.
Conduct weekly team meetings with all relevant departments.
Monitor job status and manage materials rentals subcontractors and intercompany coordination.
Oversee timely billing and payment tracking.
Monitor division profitability and review change orders.
Set and track departmental growth goals annually.
Ensure compliance with all SOPs including job setup contracts POs etc.
Enforce inventory controls and optimize purchasing strategies.
Manage subcontractors and review invoices for approval.
Analyze and report on budget-to-actual job costing.
Drive labor productivity and quality assurance.
Conduct semi-annual leadership reviews on overhead costs.
Promote customer satisfaction and respond to survey feedback.
Work to reduce employee turnover and improve retention.
Oversee training and development programs at all levels.
Maintain expertise across all areas of the division.
Foster collaboration and a positive team culture across all offices and departments.

Requirements:

5 years in team leadership within fire/life safety or related field
Experience in fire sprinkler/alarm design sales or fieldwork preferred
Strong communication organizational and leadership skills
Proficiency in Microsoft Office and service management software
Commitment to company values: Safety Integrity Customer Focus Teamwork Humility Ownership

Physical Requirements:

Office and jobsite environments:
- Sitting standing bending walking.
- Occasional ladder use and PPE compliance.
- Use of hands for tools controls or equipment.
- Visual requirements: close and distance vision color vision peripheral vision depth perception and focus adjustment.