Services Director Fire & Life Safety
Services Director Fire & Life Safety
Posted on :
29-09-2025
Employer Active
1 Vacancy
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Job Description
Were seeking an experienced results-driven Director of Service to lead our fire and life safety service operations. This role involves overseeing teams across multiple locations improving operational processes driving revenue growth and ensuring top-tier customer service and safety standards.
Key Responsibilities:
- Lead fire sprinkler alarm and inspection service teams
- Manage budgets revenue and performance metrics
- Drive growth in service sales and national accounts
- Ensure safety training quality control and process improvement
- Oversee billing job costing and inventory management
- Develop and mentor team members
- Support strategic planning and technology adoption
- Coordinate with cross-functional departments and leadership
- Ensure effective communication internally and externally.
- Comply with HR and safety procedures.
- Conduct weekly team meetings with all relevant departments.
- Monitor job status and manage materials rentals subcontractors and intercompany coordination.
- Oversee timely billing and payment tracking.
- Monitor division profitability and review change orders.
- Set and track departmental growth goals annually.
- Ensure compliance with all SOPs including job setup contracts POs etc.
- Enforce inventory controls and optimize purchasing strategies.
- Manage subcontractors and review invoices for approval.
- Analyze and report on budget-to-actual job costing.
- Drive labor productivity and quality assurance.
- Conduct semi-annual leadership reviews on overhead costs.
- Promote customer satisfaction and respond to survey feedback.
- Work to reduce employee turnover and improve retention.
- Oversee training and development programs at all levels.
- Maintain expertise across all areas of the division.
- Foster collaboration and a positive team culture across all offices and departments.
Requirements:
- 5 years in team leadership within fire/life safety or related field
- Experience in fire sprinkler/alarm design sales or fieldwork preferred
- Strong communication organizational and leadership skills
- Proficiency in Microsoft Office and service management software
- Commitment to company values: Safety Integrity Customer Focus Teamwork Humility Ownership
Physical Requirements:
- Office and jobsite environments:
- Sitting standing bending walking.
- Occasional ladder use and PPE compliance.
- Use of hands for tools controls or equipment.
- Visual requirements: close and distance vision color vision peripheral vision depth perception and focus adjustment.
Employment Type
FULL_TIME
Key Skills
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