IT Operations Manager

AE Works is an award-winning A/E firm recognized among the top U.S. firms byArchitectural Record and ENR Mid-Atlantic celebrated for our commitment to innovation sustainability and social impact as a certified B Corp. Our mission is simple but powerful: to make building projects better value. We turn complex challenges into impactful lasting solutions that enable our clients to achieve their missions and create meaningful change in the built environment.

WHY AE WORKS

Our people are our difference. We foster a collaborative environment where every voice matters and the best ideas win. Youll work alongside architects engineers cost estimators and construction managers with expertise across healthcare higher education and government markets. At AE Works we leverage the latest technology and a passion for design excellence to shape the future of the built environment.

POSITION OVERVIEW:

The IT Operations Manager plays a critical role in maintaining and advancing the firms technology infrastructure. This role oversees daily IT service delivery in collaboration with our Managed Service Provider (MSP) manages IT assets and procurement and ensures systems and processes support the firms evolving needs. Working closely with the CTO this person brings structure clarity and reliability to IT operationsempowering our team to deliver high-quality work securely and efficiently.

LOCATION:

This position can be based in either our Sewickley PA or Arlington VA office with onsite work required Tuesday through Thursday each week. Travel to the other office will be required as needed.

KEY RESPONSIBILITIES:

Service Delivery & Operations

• Oversee MSP-led IT service desk operations ensuring timely resolution of incidents and service requests.
• Standardize IT documentation reporting and communication for transparency and accountability.
• Coordinate system upgrades patching schedules and preventive maintenance.
• Ensure business continuity through robust backup recovery and cybersecurity practices.
• Monitor service levels and proactively address recurring IT issues.
• Partner with CTO to align IT support with project and business needs.

Procurement & Vendor Management

• Lead procurement of IT hardware software and servicesfrom vendor selection to contract management.
• Align purchasing decisions with firm budgets compliance requirements and strategic goals.
• Manage vendor relationships negotiate pricing and oversee renewals to ensure cost-effective service.
• Forecast procurement needs based on project pipelines staffing and asset lifecycle planning.

IT Asset Management

• Develop and manage the full lifecycle of IT assetsfrom acquisition through retirement.
• Maintain accurate inventories of hardware software licenses and warranties.
• Track allocation and utilization across projects staff and offices.
• Conduct regular audits to ensure license and asset compliance.

Governance & Compliance

• Ensure IT operations follow internal policies and external regulatory standards.
• Collaborate with MSP to maintain a secure and compliant IT environment.
• Assist in developing and maintaining IT policies including acceptable use password policies and data retention.

QUALIFICATIONS:

Whats Required:

• Bachelors degree in Information Technology Computer Science or a related field.
• 6 years of experience in IT with at least 3 years in a supervisory or management role.
• Demonstrated ability to manage IT infrastructure (networks servers cloud platforms cybersecurity).
• Strong communication documentation and organizational skills.

What Puts You Ahead:

• Prior experience in an architecture engineering or construction (AEC) environment.
• Familiarity with Microsoft 365 administration (Teams SharePoint OneDrive).
• Experience with Autodesk Adobe Creative Cloud Bluebeam or similar AEC software.
• Strong vendor and MSP management experience.
• Familiarity with CMMC compliance
• IT certifications such as ITIL CompTIA Network Security or Project.

AE WORKS PERKS:

At AE Works youll find more than just a jobyoull find a place to grow innovate and contribute to a culture of excellence. We offer generous benefits a flexible work environment and opportunities for ongoing learning and advancement supporting you in building a fulfilling career while shaping the future of design.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.EEO is the lawAE Works usesE-Verify. You have theRight to Work.